Team Lead

1 month ago


Oklahoma City, United States Red Door Escape Room Full time
Job DescriptionJob DescriptionSalary: 12.75

The OKC Penn Square Team Lead (TL) position is an entry to the first level of leadership at Red Door. Leading from the front lines of operations, TL’s are the closest with guests and the most accessible point of contact to the team. They focus on delivering 6-star experiences for our guests, making sure the team is on-point during operational hours, assisting with training, and maximizing downtime by improving the location’s health and leading the staff through task delegation.


Our Game Master TL's are not only experience coordinators but also represent the joyful face of our company. They are customer service experts and are responsible for creating clear lines of communication for our customers. Team Leads bring a positive spirit and radiate a welcoming presence to anyone who walks through our doors.


The Game Master Team Lead will own these main areas:

(1) Total Guest Service  (2) Day-to-Day & Events & Coordination  (3) Game Master and new hire training


Responsibilities include, but are not limited to:


  • Ownership over guest communication (phone calls, emails, review responses etc)
  • Thoroughly understanding, explaining, and enforcing booking / cancellation policies.
  • Coordinating start times and events with the Game Master staff
  • Welcoming groups with hospitality / hotel level service
  • Selling merchandise / recording inventory,
  • General guest service i.e. answering questions, making bookings through phone calls or walk-ins, planning and hosting birthday parties or corporate events, handling email correspondence etc.
  • Problem-solving issues efficiently
  • Maintaining the cleanliness / organization of the front lobby and work space.

Key Qualifications:

  • Customer service oriented
  • Enthusiastic and positive attitude
  • Strong organizational skills – able to maintain a schedule
  • Strong interpersonal communication skills and the ability to articulate clearly
  • Has strong attention to detail
  • Punctual and responsible
  • Possesses a team player mentality
  • Works well in a fast-paced environment
  • Comfortable with responding to & receiving business calls/bookings
  • Ability to problem-solve effectively
  • Basic knowledge and understanding of computers
  • Able to learn and work our booking software
  • Willing to grow and learn in various roles outside of immediate position
  • Available to work weekends & evenings

  • Team Lead

    6 days ago


    Oklahoma City, United States Red Door Escape Room Full time

    Job DescriptionJob DescriptionSalary: 12.75The OKC Penn Square Team Lead (TL) position is an entry to the first level of leadership at Red Door. Leading from the front lines of operations, TL’s are the closest with guests and the most accessible point of contact to the team. They focus on delivering 6-star experiences for our guests, making sure the team...


  • Oklahoma City, United States Lead Discovery Full time

    Als Lead Auditor voer je audits uit bij onze klanten in de zorg- & welzijnssector. Dit kan zijn op het gebied van kwaliteitsmanagement volgens de normen HKZ , ISO 9001 of NEN 7510 . Je gaat op coachende wijze in gesprek met onze opdrachtgevers en met medewerkers op alle niveaus in de organisatie. Je koppelt de werking van het kwaliteitsmanagementsysteem aan...

  • Branch Team Lead

    2 weeks ago


    Oklahoma City, Oklahoma, United States W.W. Grainger Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Location:OKLAHOMA CITY, OK, US, Work Location Type:OnsiteAs a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered...


  • Oklahoma City, Oklahoma, United States Mathis Brothers Furniture Full time

    Mathis Home - CorpOklahoma City, OK 73108, USA EXAMPLES OF WORK PERFORMED FOR TEAM LEAD DELIVERY PROCESSING:Assign daily tasks to staff; calculate drivers' payroll; ensure proper routing of delivery trucksEnter time frame in the system, and notify customers with 2-hour delivery timeIf any ticket has a credit hold, get with the front office manager to care of...

  • Claims Team Lead

    1 month ago


    Oklahoma City, Oklahoma, United States Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your...

  • Member Team Lead

    1 month ago


    Oklahoma City, Oklahoma, United States Walmart Full time

    Position Summary...What you'll do...Assists management with the supervision of associates in assigned area of responsibility by assigning duties to associates; communicating goals and feedback; training associates on processes and procedures; providing direction and guidance to associates on member service approaches and techniques to ensure member...

  • Full Time Team Lead

    2 weeks ago


    Oklahoma City, Oklahoma, United States Clarks Originals Full time

    Job Advert DescriptionClarks is looking for a Full Time Team Lead to join the teamOur employees are the sole of our company.So, if free shoes and generous employee discounts sound good to you, take the next step today and apply to join one of the largest footwear companies in the worldBenefitsClarks offers a competitive benefits package We offer:Medical,...

  • MHASH/LTS Team Lead

    4 weeks ago


    Oklahoma City, United States Mental Health Association of Oklahoma Full time

    Job DescriptionJob DescriptionThe MHASH/LTS Team Lead is primarily responsible for managing the daily operations of processing and coordinating Housing placement & services of the Association as well as working in collaboration with the OKC Clinical Director of Services to ensure that all housing services are delivered with the highest degree of compliancy...


  • Oklahoma City, Oklahoma, United States Hyatt Full time

    Description:Hyatt is seeking an energetic, motivated, and detail-oriented Bi-Lingual Customer Service Team Lead to guide our team of hospitality professionals at the Shared Service Center. This position will work closely with the customer service leadership team to support and motivate our customer service teams who provide world-class service via phone,...


  • Oklahoma City, Oklahoma, United States TTEC Full time

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Bilingual Team Lead working remotely in United States, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the...


  • Oklahoma City, United States Oklahoma Heart Hospital Full time

    Description Overview ONE TEAM. ALL HEART . At Oklahoma Heart Hospital (OHH), patient care is at the heart of everything we do. This physician owned hospital was designed by cardiologists to ensure that patients receive expert, individualized care with utmost comfort. OHH offers a competitive benefits program to all team members from the first day of...

  • Team Lead

    2 weeks ago


    Union City, United States Jamba Juice Full time

    **Our Team Leads are the ones who "make it happen". You will be responsible for running shifts of 2-8 team members when the GM is not present. Our team environment makes this a fun position while providing the opportunities to grow and demonstrate your leadership skills!** **Team Lead** **Primary Role**: A Team Lead is responsible for the overall shift...

  • Team Lead

    1 month ago


    Rapid City, United States Planet Fitness Full time

    BASELINE FITNESS                                                                Job Description   Job Title:                                        Team Lead Reports to:                                   Club Manager Status:                           ...

  • Team Lead

    1 month ago


    Iowa City, United States Planet Fitness - PF Baseline Fitness Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsOpportunity for advancementPaid time offBASELINE FITNESS Job DescriptionJob Title: Team LeadReports to: Club ManagerStatus: Full Time / Non-ExemptJob SummaryResponsible for assisting in the oversight of gym operations to ensure positive member experience and financially successful club.Essential Duties...

  • Team Lead

    6 days ago


    Iowa City, United States Planet Fitness - PF Baseline Fitness Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsOpportunity for advancementPaid time offHealth insuranceTraining & developmentBASELINE FITNESS Job DescriptionJob Title: Team LeadReports to: Club ManagerStatus: Full Time / Non-ExemptJob SummaryResponsible for assisting in the oversight of gym operations to ensure positive member experience and...

  • Team Lead

    7 days ago


    Iowa City, United States Planet Fitness - PF Baseline Fitness Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsOpportunity for advancementPaid time offHealth insuranceTraining & developmentBASELINE FITNESS Job DescriptionJob Title: Team LeadReports to: Club ManagerStatus: Full Time / Non-ExemptJob SummaryResponsible for assisting in the oversight of gym operations to ensure positive member experience and...

  • Team Lead

    3 weeks ago


    Plant City, United States Florida OMFS LLC Full time

    **Benefits**: - 401(k) - 401(k) matching - Bonus based on performance - Company parties - Dental insurance - Health insurance - Paid time off - Training & development - Vision insurance As a Team Lead at Florida OMFS, LLC, you will have the support you need to reach your career goals. The Team Lead works in partnership with the surgeon to provide an...

  • Team Lead

    4 weeks ago


    League City, United States Northern Tool & Equipment Company, Inc. Full time

    **Description** Do you love serving customers and providing solutions to meet their needs? At Northern Tool + Equipment we are committed to serving those who do the tough jobs. Our Team Lead is responsible for greeting and assisting customers, maintaining in-stock merchandise, upholding an organized and clean sales floor, promoting the Northern Tool credit...


  • Oklahoma City, Oklahoma, United States Franklin Electric Full time

    Job DescriptionJob DescriptionDescriptionGENERAL DESCRIPTION OF POSITION Oversee the activities of a group of warehouse employees with specific goals, responsibilities, and performance measures. Ensure that everyone is working efficiently and safely, and make sure that products are managed properly as they move through the warehouse. Communicate clearly and...


  • Oklahoma City, United States Franklin Electric Full time

    Job DescriptionJob DescriptionDescriptionOversee the activities of a group of warehouse employees with specific goals, responsibilities, and performance measures. Ensure that everyone is working efficiently and safely, and make sure that products are managed properly as they move through the warehouse. Communicate clearly and effectively with team members so...