General Manager
2 weeks ago
Looking to combine work, fitness and fun? Working at Crunch is more than a job, its an opportunity to inspire others to reach their fitness goals. Our No Judgments philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.
We are looking for energetic persons who want to work at a fun, high paced gym. If you are that person, then Crunch wants you
Benefits/ Perks:
- Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
- Competitive compensation plan plus Bonus potential
- Complimentary CPR/AED Re-certifications
- Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others
- Complimentary Crunch gym membership
- Discounts on services, products, and much more
Administration/Organization
- Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club and company
- Communicate and implement company policies and procedures to employees
- Encourage staff to work as a team and be productive
- Illustrate an ability to make decisions
- Recruit and hire the highest possible caliber of staff
- Demonstrate the ability to lead, motivate, and manage sales team
- Achieve desired sales and net membership goals
- Achieve desired revenue goals through the leadership and motivation of employees
- Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth
- Ensure that Sales Team maintains proper tracking forms and the daily leads
- Ensure that all promotions are effectively communicated to the sales Team and all other appropriate staff
- Ensure ongoing prospecting and generation of leads through membership advisors efforts versus reliance of company marketing
- Review sales-related written communication such as proposal, letters and promotional pieces for effectiveness, spelling, accuracy and distribution
- Ensure the Sales Manager is facilitating weekly Sales meeting with Membership Advisors to discuss and review current strategies, promotions, prospecting and plans of action
- Ensure that the sales staff has a high level of knowledge about the clubs programs, facilities and equipment
- Ensure sales planners are completed and percentages are analyzed
- Emphasize importance of sales staff involvement in the community and neighborhood businesses
- Achieve desired personal training revenue and session production goals
- Facilitate integration of Personal Training products into point of sale presentations to maximize the number of orientation sessions scheduled and packages sold
- Coordinate and work within companys support functions of Fitness, Sales and Marketing, Accounting, Information Technology
- Support personnel related problems or difficulties by following company procedure and documentation
- Resolve member complaints in an expeditious and tactful manner following company procedure and documentation
- Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members
- Ensure the club meets standards for cleanliness, maintenance, safety, security, and physical plant operations
- Ensure visible maintenance items are repaired promptly, proper signage is posted and if possible out of service equipment removed from the floor
- Reinforce to staff the cleanliness is everyones responsibility, not just the maintenance staff
- Assist in the processing/submission and approval of payroll
- Implement recovery plan when locations are not achieving desired financial results.
- Exhibit an understanding of budgets and income statements
- Establish controls of expenses and purchasing of club supplies
- Display an ability to keep expenses at or below budget
- Demonstrate an ability to articulate variances in revenue/sales/expenses versus budget
- Serve as a role model for employees
- Communicate effectively by holding weekly and individual meeting with all key club personnel
- Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment.
- Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth
- Oversees expense goals by managing payroll and general and administrative expenses
- Ensure that the clubs meet Crunch standards for cleanliness, maintenance, safety, security and physical plant operations
- Keep current in knowledge of key competitors
- Conduct frequent walk-throughs
- Successful management of all financial budgetary goals
- Ensure standards of clubs cleanliness and customer service excellence
- Demonstrate professionalism by leading by example
- Membership retention
- Timely completion of assigned tasks and projects
- Follow all policies and procedures in Employee Handbook
- Above description may be subject to change or alteration at any time
- 4 year college degree preferred compliance
- 4 years club management experience preferred
- Excellent written and verbal communication
- Creative management techniques
- Strong organizational skills
- Strong leadership skills
- Strong administrative skills
- Strong customer service skills
- Strong computer skills Excel, Word
- $65,000 Salary + Commission + Bonus totaling $100K plus / yr
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