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Customer Support Agent

2 months ago

Austin, United States Peddle Full time
Job DescriptionJob DescriptionSalary: $37,440/annual salary

Customer Support Agent - Junior Title Specialist


We’re looking for a highly motivated, detail-oriented, experienced automotive title clerk with the ability to resolve a high volume of automotive title issues while maintaining excellent customer service. 


What That Means


You’ll be a key player. You’ll play an important part in resolving automotive title issues in all 50 states, improving our sales cycle, and working on Peddle. Your responsibilities will include:


  • Work closely with our customers and partners to identify, record, and resolve title issues
  • Use problem-solving skills and best judgment to maximize profitability
  • Be a resource for our team for title-related inquiries
  • Provide feedback to improve processes, resources, and tools


As a Customer Support Agent - Junior Title Specialist, you’ll be responsible for ensuring that our vehicle inventory moves to sale as quickly and as cost-effectively as possible. On a daily basis, you’ll handle a large volume of tasks which will involve phone calls, emails, and internal support. You’ll be problem-solving, handling conflict resolution, and building relationships with our partners’ title clerks.


Outside of resolving documentation issues, you’ll be responsible for notifying leadership when our reference materials need to be updated, and you’ll share your knowledge of titles with our team so they’re better equipped to deal with title-related inquiries.


What You’ll Need


  • 2+ years customer service experience (Automobile title processing a plus)
  • Excellent verbal and written communication skills with strong attention to detail
  • Well-rounded technology capability (Salesforce experience a plus)
  • Ability to work remotely Monday - Friday, 9 AM - 5 PM CST/CDT
  • Reliable high-speed internet connection 
  • High school or equivalent education


What You’ll Get


  • $37,440 annual salary
  • Access to robust health, vision, dental, and life insurance plans
  • Employer matching 401(k) plan
  • Profit-sharing plan
  • Generous PTO (Paid Time Off)
  • Paid maternity/paternity leave
  • Tuition reimbursement
  • Donation matching program
  • Fitness Reimbursement Program
  • Company paid weekly lunches
  • Student loan assistance
  • Employee recognition programs


Who We Are


Peddle started out of a passion for making selling used cars fast and easy. We love that every used car has a personality, with its share of quirks. We don’t just see busted windshields and broken tail lights, we see road trip warriors, glory days and a vehicle with a story to tell.


No matter how used or beat up, we’ll buy it. And we make the process easy and enjoyable because that’s what a modern business should do. We’re people first, cars second. Customer service is what makes our company great. And we follow that with smart technology and design.


remote work