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GUEST SERVICES COORDINATOR

4 months ago

Pecos, United States The Sports Facilities Companies Full time
Job DescriptionJob Description

GUEST SERVICES COORDINATOR - Cyclone Ballparks

Sports Facilities Management, LL

Location: Pecos, TX

DEPARTMENT: OPERATIONS

REPORTS TO: OPERATIONS MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Cyclone Ballparks is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Pecos, TX. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Cyclone Ballparks is a member of The Sports Facilities Companies (SFC) and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Coordinator is expected to provide world-class customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. In addition, this position will build and maintain a lead database, support with daily camp operations, and serve as an office administrator with a variety of clerical activities.

GUEST SERVICES ROLES & RESPONSIBILITIES:

  • Provide superior customer service
  • Maintain open lines of communication with all existing and new customers via phone and email
  • Field and manage inbound calls and route to the correct destination
  • Maintain Iron Peak Events, Rentals, and Programming Calendar through Bond Venue Management Platform
  • Guide guest feedback and concerns to the appropriate supervisor
  • Complete special projects, daily assignments and other duties as directed by management
  • Maintain accurate records of participant waivers, event information and incident reports

CAMPS ROLES & RESPONSIBILITIES:

  • Assist School's Out and Summer Camp programs including but not limited to, registration, communication, and operation
  • Assist in maintaining a Summer Camp leads database
  • Lead outreach effort to returning and prospective campers
  • Maintain Summer Camp registration platform
  • Assist in summer camp curriculum building trips and event planning
  • Coordinate transport for Iron Peak Camps
  • Serve as Summer Camp Administrator and Health Coordinator
  • Support Destination Camp sales and staffing

MINIMUM QUALIFICATIONS:

  • Bachelor's degree in related field
  • Flexible work schedule (e.g., nights, weekends, holidays, and long hours)
  • Basic First Aid, CPR, and AED Certification required
  • Excellent communication skills, both verbal and written
  • Proven ability to learn new software programs
  • Proven success in managing multiple tasks at one time
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task and prioritize
  • Ability to remain calm and focused in difficult and stressful situations
  • Must take personal initiative for the betterment of the team and facility
  • Commitment to the safety and wellbeing of others
  • Experience and success in customer service, leadership, and organization
  • Action-oriented personality with a 'get it done' attitude and proficiency for efficiency

WORKING CONDITIONS AND PHYSICAL DEMANDS:

  • Must be able to lift 50 pounds waist high
  • May be required to sit or stand for extended periods of time both indoors or outdoors, and squat, stoop, or bend
  • Must be able to work in varying weather conditions
  • Will be required to operate a computer
  • Facility has intermittent noise


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