Hotel Front Desk Clerk
4 weeks ago
$11 hourly
Responsibilities:- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Bookkeeping: keep accurate records of all hotel guest account information
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Handle customer complaints as necessary
- 1+ year of hotel industry experience or related job preferred
- Working knowledge of Microsoft Office and reservation management systems
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Must have graduated high school, received a GED or equivalent
- Well-versed in taking telephone calls and handling stressful situations
A family-owned franchise that provides a fun, fair, and safe work environment.
Looking for Great Smiling Faces
We are the place you want to work -- great pay with great benefits
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