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Field Technician

1 month ago

High Point, United States Concentric, LLC Full time
Job DescriptionJob DescriptionDescription:

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power. The company’s signature solutions, Guaranteed POWER® and Perpetual POWER® are industry firsts, improving reliability, sustainability, and safety to solve the power problem for facility leaders. Concentric helps data centers, distributors, manufacturers, utilities, communications infrastructure and more develop resilience in their power systems while making the energy transition with less risk. With a national network of service professionals, Concentric provides engineering, installation and maintenance/management for power equipment including backup batteries, UPSs, generators, energy storage, micro grids, forklift power, onsite maintenance and more. Learn more at concentricusa.com.


Benefits

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service We offer industry leading Benefits to include:

  • Competitive pay – Plus incentive opportunities and overtime potential for hourly employess
  • Full benefits package that starts day one – Includes medical, dental, vision, company-paid life insurance and disability coverage.
  • 401K with match
  • 8 paid holidays
  • Full-time Employees receive 128 Hours of PTO Annually
  • Training and mentoring – Learn from our experts in the industry.
  • Advancement opportunities.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Field Technician is responsible for performing routine maintenance on industrial equipment, including but not limited to forklifts, scissor lifts, tuggers, floor scrubbers and golf carts.


Key Job Responsibilities:

  • Maintain industrial mobile equipment.
  • Troubleshoot equipment failures, including root cause analysis. Including research of potential warranty, rework and continuously repetitive repairs using historical equipment data available through Field Connect service platform.

· Complete all repairs of equipment in a timely manner and by the manufacturer’s repair guidelines.

· Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate course of action.

· Inspecting Equipment - Perform audits on equipment audits per the PM Planning tools schedule in Field Connect service platform.

· Communications - Provide information to supervisor, co-workers, and subordinates by phone, in writing, e-mail, or in person.

· Timely and accurate completion of all work orders and service records per the Concentric time standard.

· Maintain accurate and timely entry of work hours in Paylocity time keeping platform.

· Safety

o All work must be completed in a safe manner.

o Safety requirements by customer and Concentric must be adhered to.

o Work areas will be maintained to ensure safety.

o Work areas will be kept clean and organized daily.

o Timely Completion of Safety training modules.

· Travel 90% or more.

· Other duties as assigned by supervisor.

Key Performance Measurements:

· A score card that reflects performance in areas such as:

o PM Completion

o Tech Efficiency

o Customer Satisfaction

o Inventory Variance

o Work in Progress

o Safety

o Shop Cleanliness & 5S

· Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.

· Other key performance indicators as assigned.

Requirements:

· High School or GED Diploma required.

· Experience as a material handling equipment mechanic

· Strong communication, problem solving, and analytical skills.

· Ability to organize his/her own work and work independently, with limited supervision.

· Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.

· Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.

· Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.

· Ability to work collaboratively with other departments toward the greater good of the organization.

· Proficiency in Microsoft Office including Outlook and Word and Web Based Reporting Modules

· Ability to adapt to a fast-changing environment.

· Capable of identifying and completing critical tasks independently with a sense of urgency.

· Ability to travel Nationwide, with overnight stays.

*This job description is subject to change at any time.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, up to 8 hours; use hands to lift, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally, required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. While performing the duties of this job, the employee may be required to wear approved Personal Protective Equipment (PPE), and must maintain a high level of self-awareness about their surroundings. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in customer facility location. The noise level in the work environment is moderate to heavy, occasionally requiring hearing protection.

The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.