Assistant Branch Manager

1 month ago

Decatur, United States Credit Union 1 Full time
Job DescriptionJob Description

Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2023

We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the third year in a row The Top Workplaces explore how organizations create and sustain a positive and productive work culture. A great culture is important to Credit Union 1 and our culture is made up of more than great benefits and time off.

Join the Credit Union 1 Team

If you are highly motivated, friendly, and looking for a great place to work, join the Credit Union 1 team. As an employee of Credit Union 1, you will be part of a well-established and respected credit union that offers you amazing benefits, along with both stability and the opportunity for a great career path.

Top reasons to begin a career at Credit Union 1:

  • Get paid for NOT working 13 holidays each year
  • Paid Time Off (PTO) begins accruing day one of employment
  • Tuition reimbursement for approved courses (after 1 year)
  • Free Employee Assistance Program (EAP)
  • Livongo Diabetes Management Program
  • Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development.
  • Excellent benefits packages including:
    • Medical PPO insurance
    • High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
    • Dental & vision insurance (employee coverage 100% company paid)
    • Life, AD&D, short and long-term disability insurance (100% company paid)
    • 401(k) retirement and profit-sharing plan
  • Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.
  • Exclusive interest rate reduction for qualifying loan products.

The Job at a Glance

The Assistant Branch Manager (ABM) is responsible for the overall management of the credit union branch. This individual will be an internal and external champion for the credit union's sales and service culture. They will assist in leading the enhancement of service delivery and the operational process s as related to branch operations. The ABM will assist in managing organizational goals and service expectations for both retail and business banking needs and ensure their branch is compliant with all regulations and policies.

A Typical Day

  1. Focus on team and self-development, leadership, and management through training and ongoing communications.
  2. Conduct regular touchbases and annual performance evaluations. Consistently provide feedback, recommend promotions for high-performing staff, and take corrective action as needed.
  3. Conduct interviews, assess candidates and make hiring decisions to meet staffing level requirements ensuring exceptional member service levels are maintained.
  4. Develop and maintain banking relationships with potential and existing members.
  5. Assist in the management of the overall branch member experience focusing on new member growth and retention.
  6. Monitor staffing levels, scheduling and branch workflow to ensure coverage to exceed member expectations and accomplish operational duties.
  7. Generate new business within branch market for deposit accounts, loans, and cash management.
  8. Develop and implement strategies to drive business growth and achieve branch targets.
  9. Responsible for branch and staff performance, monitor and analyze branch metrics to determine branch performance toward strategic initiatives.
  10. Handle complex situations with confidence, knowledge and creativity.
  11. Mentor and train team members on how to build relationships with members, educating them about products and services they could benefit from.
  12. Remains cognizant of and adheres to Credit Union 1 policies and procedures, industry, and banking norms.
  13. Promote positive working relationships while working with other departments to provide service that exceed member expectations and consistency in processes for the membership and staff.
  14. Assist manager with community engagement efforts as needed.
  15. Perform other duties and assist other employees, as assigned.
  16. Promote CU1's core values of Be Great, Be Engaged, Be Open, Be Nice.

What We Look For

  • Must possess strong interpersonal skills, maturity, and good judgment.
  • Must possess well-developed skills in verbal and written communication.
  • Detail-oriented, well organized, able to work both independently and as part of a team.
  • Ability to manage priorities and complete assignments on time.
  • Strong analytical and problem-solving skills
  • Comfortable working in a complex, competitive and rapidly changing environment.
  • Maintain a professional image.
  • Proven leadership and management skills with ability to inspire and successfully manage a diverse group of professionals working in multiple locations.
  • Exceptional communication and collaboration skills with ability to effectively communicate to senior leaders and board members, peers and supporting staff.
  • Capable of undertaking tasks broad in nature, requiring ingenuity and originality
  • Ability to operate independently, and exercise significant latitude for independent judgement, discretion, and action.
  • Leadership skills to lead branch to achieve Credit Union directives and to develop staff to their fullest potential.

Branch Location: 2091 North Decatur Road, Decatur, GA

Branch Hours: Mon, Tues, Thurs: 9:00am - 5:00pm | Wed: 10:00am - 5:00pm | Fri: 9:00am - 5:00pm

TAG: BO0123



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