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HR Service Delivery Specialist

2 months ago

Ithaca, United States Cayuga Health System Full time $22 - $27
Job DescriptionJob Description

HR Service Delivery Specialist


Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. 

The HR Service Delivery Specialist plays a critical role in managing and optimizing HR services and processes to ensure effective support for employees and the organization. The HRSDS serves as the first point of contract for Human Resources information. The HRSDS is responsible for processing certain employee transitions with a high degree of accuracy and timeliness.

Roles and Responsibilities:

  • Employee Support:
    • Serve as the primary point of contact for employee inquiries related to HR policies, benefits, payroll, and other HR-related matters.
    • Ability to multi-task and work quickly to bring cases to a resolution in a fast-paced environment.
    • Adapt to new technology and learn new skills quickly. Must have a strong organizational skills and strong attention to detail.
    • Respond Promptly and effectively via phone, email and chat with accurate and relevant information.
  • HR Process Management:
    • Manage HR processes and workflows related to onboarding, offboarding, and general HR processes.
    • Must be able to meet and exceed the established performance metrics for ticket resolution.
    • Ensure compliance with company policies and relevant regulations.
    • Cross collaborations with other HR team members and system manager to provide timely solutions to employees.
  • Service Delivery Improvement:
    • Identify opportunities to streamline HR service delivery processes, enhance efficiency, and improve the employee experience through process optimization and automation.
  • Data Management:
    • Maintain accurate and confidential employee records and databases.
    • Ensure data integrity and compliance with data protection regulations.
    • Utilize the Service Management System to log and document inquiries, capturing the details of the interactions of the incoming cases.
  • Compliance and Policy Adherence:
    • Stay updated on HR policies, procedures, and legal regulations.
    • Ensure that HR practices align with local labor laws and company policies.

Required Skills and Experience:

  • Bachelor's degree in Human Resources, Business Administration, or a related field.
  • A combination of education and experience of 1 year will be accepted.
  • Proven experience in HR operations, HR service delivery, or a similar role.
  • Strong understanding of HR processes, policies, and employment laws.
  • Excellent communication and interpersonal skills.
  • Proficiency in HRIS (Human Resources Information Systems) and other HR-related software/tools.
  • Ability to handle confidential information with discretion.

Physical Requirements:

  • Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects.
  • Sitting most of the time, with walking and standing required only occasionally

Location and Travel Requirements:

  • Onsite - Main location is Warren Rd.
  • Travel will be minimal between CHS

Pay Range Disclosure:

  • $22.00 to $27.00 per hour

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.


We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.


If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.



I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.

I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.

I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.



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