Service BDC Representative

3 weeks ago

Normal, United States Bloomington Normal Auto Mall Full time
Job DescriptionJob Description

Leader Automotive Group is a wholly owned subsidiary of AutoCanada, a publicly traded company. Leader Automotive is AutoCanada’s first footprint into the U.S. market and we currently have 9 dealerships consisting of 15 different franchises and approximately 500 employees. We have a strong presence in the Chicagoland area with 7 dealerships and 2 more located in central Illinois.  We are searching for talented individuals as we begin a new and exciting legacy into the U.S. market.

We are currently searching for an experienced automotive Service BDC Representative to join our team at our beautiful Bloomington-Nornal Auto Mall location. We can offer a great team environment and a very competitive pay plan and benefit package. This is a rare opportunity for the right candidate and could be the best move of your career. 

 

Benefits

  • Health, Dental & Vision Insurance
  • BCBS Health & Wellness Discounts/Programs
  • Life Insurance
  • 401(k)
  • Paid time off / Vacation
  • Growth / Advancement Opportunities
  • Employee Vehicle Purchase Policy
  • Above Average Industry Pay
  • Publicly traded organization / stability 
  • Employee referral bonuses
Job Description
  • Generate and follow up with customer service orders
  • Handles incoming phone calls
  • Be responsible for upcoming events that we have
  • Administer target emails, campaigns, and newsletters
  • Handle iLeads and appointment setting
  • Conduct parts and service retention marketing
  • Conduct internal CSI calls and emails
  • Resolve and manage dealer reputation issues
Responsibilities
  • Set appointments for prospective and current customers to meet with a member of the service team
  • High volume of customer inquiries through phone, email, text/chat per sales and service
  • Update client information in our CRM Report daily
  • Follow-up with:
    • Existing customers
    • Prospective customers
    • Missed cancelled customers
    • Customer satisfactory surveys
  • Product knowledge/functions is key with all the different vehicles on a daily basis
  • Maintaining daily contact target/appointment target
  • Working in positive team environment
Qualifications
  • Successful Customer Care Representatives MUST have excellent telephone skills
  • Self- Motivated and Energetic
  • You as the Representative have the ability to instantly build rapport with the customer
  • A friendly/professional demeanor with excellent written and oral communication skills
  • You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment
  • Strong organizational skills with the ability to multi-task and meet daily goals
  • Follow up with customers effectively
  • Cold calling/Call center skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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