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Call Center Medical Assistant Patient Care Rep.

2 months ago

Brandon, United States Suncoast Community Health Centers Inc. Full time
Job DescriptionJob Description

POSITION TITLE: PATIENT CARE REPRESENTATIVE - MEDICAL ASSISTANT (PCR)FLSA: NON-EXEMPT

REQUIRED EDUCATION, SKILLS, AND ABILITIES:

  • Diploma in approved Medical Assisting program required.
  • Experience as medical assistant preferred
  • Good communication skills.
  • Computer literacy.
  • Demonstration of the knowledge and skills necessary to provide care appropriate to the age of the patients served.
  • BLS (provided by SCHC within 6 months of hire)
  • Bilingual (English/Spanish) preferred.

PRINCIPAL DUTIES:

  • Monitor and respond to all incoming phone calls for the medical department. Document messages, prioritize urgency and route to licensed nurse/provider or other appropriate person for further action.
  • Document all telephone calls and directions given to patient.
  • Forward calls regarding assessment, symptoms and judgment calls, emergency care or medical advice to Charge Nurse, triage nurses, POD nurses at clinical sites.
  • Review request of pharmacy orders for medication and refills, per Call Center Policy #T-150
  • Assist patients requesting appointments with their Primary Care Provider.
  • Assist patients with referral requests.
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

  • None


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