TownePlace Suites General Manager

2 weeks ago

Columbia, United States Real Equity Management Full time
Job DescriptionJob DescriptionSALARY RANGE: $60,000 to $90,000, based upon experience.THE COMPANY: Real Equity Management (REM) stands as a privately owned design-build and property management firm headquartered in Columbia, Missouri. With an extensive history spanning over two decades, we have consistently met community demands by cultivating a diverse real estate portfolio encompassing both commercial and residential properties throughout the Midwest. Our portfolio expansion includes the development of hotels, restaurants, mixed-use and market-rate communities, along with commercial and retail spaces.One of our notable projects is Discovery Park, a sprawling 200+ acre mixed-use community that proudly hosts Columbia's newest and most sought-after hotel, The TownePlace Suites by Marriott. The TownePlace Suites is just one of several hotels strategically planned for our Discovery Area site, reflecting our commitment to creating vibrant and dynamic spaces that cater to the evolving needs of our communities.TOWNEPLACE SUITES BY MARRIOTT GENERAL MANAGER POSITION: We are looking for an experienced General Manager to oversee the daily operations of our hotel; The TownePlace Suites by Marriott. You will provide strategic direction for our team as well as plan and supervise the activities of our hotel team to ensure business is profitable and operates efficiently. TOWNEPLACE SUITES BY MARRIOTT GENERAL MANAGER RESPONSIBILITIES:
  • Ensure exceptional customer service is provided to all hotel guests; address customer complaints, identify and resolve problems in a timely manner.
  • Manage all sources of revenue; ensure departments are profitable, maximize revenue and ensure delivery of exceptional guest service.
  • Perform quality assurance (QA) requirements for property and ensure property supervisors perform QA for their areas of responsibility.
  • Work with sales team to create local and national marketing plans and pricing strategies and knows market segments; Responds quickly to changing market conditions and revises strategies accordingly.
  • Actively participates in sales discussions, meetings and plans; knows key account executives and business base.
  • Maintain and improve property standards and service to ensure guest satisfaction and the right public image.
  • Ensure that the property and its inventories are always in the best of conditions.
  • Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
  • Ensure the implementation of and adherence to all policies and procedures.
  • Inspect property several times daily; enforce the implementation of actions towards safety, comfort, and cleanliness of the hotel.
  • Ensure all accounting functions are completed; including but not limited to AP, AR, petty cash, payroll, & ordering procedures.
  • Oversee on-going and new hire training; identify and implement ways to improve performance, motivate team and provide constructive criticism.
  • Responsible for maintaining proper and confidential associate files, i.e., personnel files, medical files, investigative files, etc.
  • Handle the selection, training, and direction of department supervisors and other associates as necessary keeping them well versed in all policies and procedures.
  • Conduct performance evaluations for all employees, including department heads and supervisors.
  • Set clear expectations for team members and communicate goals and results; recognize and reward good team and individual performance.
  • Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.
  • Aggressively reduce the number of accidents, and minimize worker's compensation and unemployment claims and resulting costs.
  • Ensure that associates are aware of safety and health requirements, wearing and/or using personal protective equipment (PPE) as necessary, MSDS compliance, and in meeting other applicable OSHA requirements.
  • Perform all shift checklist responsibilities.
  • Support team members to ensure the team's entire workload is completed daily.
  • Ensure scheduling based on occupancy, making sure staffing levels are appropriate to exceed guest expectations.
  • Provide a professional image at all times through appearance and dress.
  • Delegate various tasks to the AGM and/or department supervisors to ensure the smooth operation of the property.
  • Perform other duties as required.
TOWNEPLACE SUITES BY MARRIOTT GENERAL MANAGER REQUIREMENTS:
  • Bachelors degree in Hospitality Management or related field; Preferred
  • 3+ years of hotel management experience; Required.
  • Previous experience with extended stay hotels; Preferred.
  • Experience with P&L statements; Required.
  • Outgoing personality with exceptional customer service skills.
  • Work flexible hours and/or overtime as required (The hotel operates 7 days a week, 24 hours a day)
  • Excellent communication and organizational skills

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