![The Original Pancake House of Birmingham](https://media.trabajo.org/img/noimg.jpg)
Host
3 months ago
Performance Expectations
• Treat customers and co-workers with courtesy and respect
• Arrives on time for all scheduled shifts and meetings
• Makes eye contact and greets guest enthusiastically
• Receive assignment at the beginning of each shift
• Maintain the host/cashier counter
• Help bus tables when needed, in order to seat parties. Making sure that each table is absolutely ready for the next guests.
• Receiving to-go orders, and entering them into the POS system
• Respond promptly and appropriately to the guest’s requests. Communicate guest requests to server as needed
• Be an adaptable member of the staff, continually communicate and assist FOH and BOH
• Welcome each guest and thank them when they leave
• Seat each guest in a timely manner
Success Patterns for this position are
• May have experience working in customer service and/or the foodservice/hospitality industry (not always required)
• Has a reputation for giving great service to guests and co-workers
• Can handle multiple tasks at one time
• Is able to work independently and as a member of a team
• Communicates professionally in person and on the phone
• Can maintain high energy during the entire shift
• Fun, energetic and loves to smile
• Prior experience recommended
• Possesses basic math skills
Physical Requirements
• Be able to work in a standing position for long periods of time (up to 9 hours)
• Be able to safely lift food and drink, frequently weighing up to 20 to 25 lbs
Successful Candidates tend to have the following Personal Characteristics
• Likes to have fun at work
• Is passionate about giving great service
• Regularly makes people feel like they were the best part of your day
• Self-motivated
• Able to accept constructive criticism and improve from it
• Able to effectively manage their emotions in the workplace
• Communicates effectively and efficiently
• Brings positive energy and enthusiasm in all interactions
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