Agency Compliance Coordinator

3 weeks ago

Saint Louis, United States Operation Food Search, Inc. Full time
Job DescriptionJob DescriptionDescription:

About Operation Food Search:

Founded in 1981, Operation Food Search is a hunger relief organization that provides food, nutrition education and innovative programs in order to reduce food insecurity and increase equitable access to food. We serve 200,000 people every month through a network of 330 partners in 40 counties in Missouri and Illinois. We use a combination of immediate food assistance and supportive services, while also working on long-term solutions and systemic changes to help solve the problem of hunger.


Our Mission is to heal hunger with innovative and collaborative solutions that provide food today and help create a hunger-free tomorrow.

Our Vision is a region where everyone has equitable access to the food they need to lead healthy lives.

Our Goals are to:

  • Meet the immediate need for food for children, individuals and families by providing high-quality nutrition through our distribution network.
  • Empower long-term skills through nutrition education and by teaching how to shop and prepare healthy food on a budget.
  • Champion change through advocacy, innovative programs and by addressing systemic inequities.

For more information about OFS, please visit our website at www.operationfoodsearch.org.


Position Summary:

The Agency Compliance Coordinator will be responsible for cultivating and supporting the relationship between the partner agencies and donors. This person will ensure member agencies comply with guidelines, policies, and best practices. They will maintain a strong relationship between donors and the partner agencies to provide leadership of activities related to partner communication, training, monitoring, compliance, record keeping, and support with troubleshooting/problem resolution.


Essential Functions:

  • Monitor/Review
    • Conduct side monitoring of Food Bank partner agencies to correct any compliance concerns
    • Monitor partner agency reporting requirements
    • Ensure training records and files are maintained. Update materials, as needed
    • Coordinate and monitor partner participation in the retail store donation process
  • Analyze Data
    • Gather data and reports related to partner agency's activities (i.e. donation reports)
    • Analyze reports and audit them against distribution to ensure accuracy and completeness
  • Compliance
    • Stay abreast of donor policy changes and provides the policy changes/updates to partner agencies and their staff
    • Maintain forms, files, documentation, and processes as related to documenting partner agencies compliance with applicable policies
    • Work with partner agencies to resolve any concerns related to account management, operations, or compliance
  • Manage
    • Manage and review all partner agency files. Provide any guidance necessary by sending a copy of the review, corrective action, and letter to the agency contacts
    • Manage, supervise and deliver results on multiple projects and activities
    • Process and record suspensions and reinstatements in accordance with suspension policy
  • Communication
    • Communicate with partners about compliance issues and topics
  • Training
    • Promote and assist with OFS compliance training seminars
    • Schedule and perform partner agency orientations and training sessions
    • Train agency representatives how to process monthly reports and donation receipts
Requirements:

Education and/or Experience:

  • High school diploma or general education degree (GED).
  • At least one (1) year of experience in the nonprofit/social services sector with a demonstrated ability to work with people from a variety of backgrounds, and community outreach.
  • At least two (2) years of experience in a customer-service management related role.
  • Valid driver's license and proof of driving record required.


Knowledge, Skills and Abilities:

  • Community minded with strong relationship or "people" skills, outreach skills.
  • Ability to research and coordinate resources, as well as analyze and interpret demographic, geographic and other relevant data sets as it relates to the OFS service area and network of partner agencies.
  • Ability to work strategically, collaboratively, and effectively with staff members required.
  • Demonstrate conflict resolution, critical thinking, alternative solutions, and problem-solving skills resulting in positive outcomes.
  • Demonstrated organization and time-management skills.
  • Excellent written and verbal communication skills, including report preparation.
  • Proficiency in using Microsoft Suite including Outlook, Excel, Word and PowerPoint and ability to quickly learn and master in-house computer software programs.


Special Requirements:

  • Occasional travel required for meetings, events, and conferences
  • Flexibility in working hours for occasional special events after-hours or weekend activities
  • Willingness to volunteer for other OFS duties that don't fall under regular job duties


Working Conditions and Physical Demands:

  • Sedentary inside office work with limited exposure to weather conditions
  • Ability to stand for extended periods of time, both indoors and outdoors
  • Ability to lift at least 30 lbs


Benefits – FT Positions

  • Medical, dental and vision coverage
  • HRA and FSA
  • 401(k) retirement plan
  • Vacation and sick time, paid holidays
  • Short and long-term disability income
  • Company paid term life and AD&D insurance
  • Voluntary employee paid term life and AD&D insurance
  • Employee assistance program
  • Wellness support
  • Potential for student loan forgiveness, if qualified


Location: 1644 Lotsie Blvd., Overland, MO 63132


Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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