Medical Center Manager

3 weeks ago


Orlando, United States Hueman PE Talent Solutions Full time
Job DescriptionJob Description
Hueman Direct Hire is seeking a dynamic Medical Center Manager to oversee the efficient operation of a medical center in Orlando, FL. The ideal candidate will possess strong management and leadership skills to support a team of specialists and ensure high-quality patient care while meeting financial objectives. This role requires a proactive approach to patient experience, staff management, and facility operations.

Roles and Responsibilities:
  • Patient Experience: Achieve Net Promoter Score (NPS) goals; maintain a visible presence in waiting areas; communicate delays and next steps to patients; gather patient feedback and manage Google reviews.
  • Complaint Management: Address and resolve patient complaints promptly; reduce complaint ratios; identify and address recurring issues.
  • Social Media Management: Increase positive social media reviews.
  • Scheduling: Ensure appointment availability aligns with goals; coordinate with providers and medical directors to address scheduling issues.
  • Pre-Visit Coordination: Lead daily huddles; ensure completion of pre-visit planning.
  • Visit Management: Optimize patient cycle time; monitor and enhance operational processes; reduce no-show rates and cancellations; ensure compliance with referral and HIM processes.
  • Urgent Care and Laboratory Oversight: Ensure operational excellence and patient satisfaction in urgent care and laboratory visits.
  • Imaging and Diagnostics: Oversee patient satisfaction and operational performance in diagnostic imaging; coordinate with DI leadership for service improvements.
  • Telephone Encounters: Address telephone encounters within 24 hours.
  • Human Resources: Manage staffing levels; approve overtime; recognize outstanding employees; maintain a positive work environment and ensure adherence to dress codes.
  • Facilities Maintenance: Oversee facility cleanliness and address equipment issues; coordinate with facilities for preventive maintenance.
  • Reporting: Generate and analyze reports to ensure patient and staff satisfaction.
  • New Products and Services: Support the implementation of new products and services.
  • Administrative Duties: Manage office and medical supplies; handle timesheets; perform inventory management; report system issues to IT.
  • Growth Encouragement: Foster growth opportunities within the medical center.
  • Emergency Preparedness: Implement emergency plans as needed.
  • Safety Compliance: Ensure staff are trained on safety policies; enforce safe work practices; conduct safety walkthroughs; maintain safety equipment.
Required Skills & Qualifications:
  • Bachelor’s degree.
  • Minimum of 5 years of supervisory experience.
  • Proficient in Microsoft Word, Excel, and internet usage.
  • Strong customer service skills and HIPAA compliance knowledge.
  • Experience with payroll systems and on-call rotations.
  • Ability to perform duties with minimal supervision.
Preferred Qualifications:
  • Previous experience in healthcare settings.
Financial Responsibilities:
  • Handle physical money and negotiate contracts.
  • Perform cash reconciliation, weekly bank deposits, and manage petty cash.
  • Ensure accuracy in encounter reporting and claims.
Budget Responsibilities:
  • Maintain and adhere to the medical center’s budget.
Physical Demands:
  • Regularly stand, walk, and use hands to operate equipment.
  • Ability to exert up to 50 pounds of force as needed.
  • Frequent bending, kneeling, and reaching.
Environmental Conditions:
  • Work inside with exposure to noise levels that may require shouting to be heard.
If you are a dedicated and skilled professional with the ability to lead a healthcare facility to success, we encourage you to apply for this exciting opportunity.

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