Contents Restoration Supervisor

3 months ago

Fort Collins, United States Paul Davis Restoration of Fort Collins, CO Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Health insurance
  • Opportunity for advancement
  • Paid time off

What does a Contents Restoration Supervisor with Paul Davis do?
  • Lead a team of hardworking individuals serving others within your community
  • Make a difference for others that have had a disaster strike their property
  • Take pride when your team completes projects on budget with an exceptional customer experience
  • Be empathetic and show a sense of urgency while communicating through modern technology

Why Join the Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training, and giving Contents Restoration Supervisors the opportunity to become experts in the field through certifications and Paul Davis University.

Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on living our Vision, Mission, and Values to be more than just a service provider. You are essential to coordinate teams effectively and ensure that jobs are performed profitably.

Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision: To provide extraordinary care while serving people in their time of need.

Mission: To provide opportunities for great people to deliver Best in Class results.

Why the Team Needs You? Serving others after a disaster has struck their property is not easy. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail, and love to help people. It is challenging to make customers happy when faced with a traumatic event, but you will love being a Contents Restoration Supervisor if you take pride in your work and have fun while working with others. You will be practicing continuous improvement every day as you work to improve the performance of your team

Team Compensation and Benefits:
  • Leadership Development - our company grows from the inside.
  • Paid training
  • Paid holidays off
  • Paid Time Off (PTO)
  • Health Insurance
  • 401k
  • Profit-Sharing
  • Great culture and team dynamic
  • Hourly pay: $20.00 to $25.00/hour based on experience and certifications
  • Bonus opportunities based on performance
Team Qualifications (Requirements):
  • Restoration experience is a big plus
  • Experience in a cleaning company and/or a moving company highly desired.
  • Desire to join a world-class team and contribute a positive attitude
  • Dedication to customer service
  • Competent written and verbal communication skills
  • IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)
  • Valid driver's license with a clean record
  • We are a 24/7 Emergency Services Company, and personnel are required to be available one week per month for scheduled On-Call duty.
  • Desire to continually learn new things

Role on the Team (Job Responsibilities):
  • Foster an environment of collaboration and teamwork within the department and company.
  • Collaborating with the Mitigation Manager on estimates per carrier guidelines for pack-outs, content cleaning, pack backs, and laundry restoration
  • Collaborating with the Mitigation Manager on job schedule management and coordination.
  • Supervise pack-outs/pack-in, inventory/evaluation of items, classify contents by cleaning type, cleaning of home and contents.
  • Process customer contents, evaluate/assist inventory, and documentation.
  • Clean customer's homes and/or commercial properties after property damage.
  • Deliver thorough, proactive & direct communication with internal staff, customers, quality assurance and insurance adjusters.
  • Meet clients and adjusters on-site to assist in issue resolution and provide a professional opinion.
  • Re-inspect job sites for quality control and safety procedures..
  • Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in an effective and timely manner.
  • Focus and respect for the belongings of customer throughout the pack-out and pack-in process.
  • Maintain inventory of clean, properly stocked, and organized trucks along with all company equipment.
  • Manage projects and existing crews


Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you.

We support and hire Veterans and we are an Equal Opportunity Employer

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