Service Desk Specialist, Level I Washington DC

6 days ago

Southeast, United States ASP Web Solutions Full time
Job DescriptionJob Description

A DOD SECURITY CLEARANCE IS REQUIRED TO FILL THIS POSITION 

Service Desk Specialist I - Washington DC - Entry Level - US NAVY -

The Service Desk Specialist I is a pivotal role within the Contact Center who receives, investigates and resolves customer inquiries originating from phone, e-fax, email, chat, and other communications channels. The agent will respond to customers using the customer’s preferred method of communication and do so in a courteous and timely manner. The efficient utilization of various software applications is an essential part of this role, including internal and external websites, telephone systems, CRM applications, and other resources. The CSR will enter applicable supporting information into systems and web forms on an application via computer. All transactions must be conducted accurately, courteously, and in a timely manner.

Qualifications:  Provide technical assistance and support related to computer systems, hardware, or software to clients, end users, and the Navy organizations.  Troubleshoot issues, run diagnostic programs, isolate problems, and determine and implement solutions.  Resolution of daily support requests, completing larger IT projects, and providing Level 2 ticket resolution for users. 

Education:

  • High School Diploma (minimum)
  • Associates degree (preferred)

Experience

Two (2) years with associates degree, or one (1) years with bachelor’s degree related experience in customer service and responding to requests for information, contact center experience preferred

Skills & Abilities:

  • Ability to maintain a Secret Clearance
  • Ability to quickly gain rapport with customers, identify customer concerns, and leverage documentation and CRM systems to address customer requests.
  • Knowledge of current CRM systems
  • Knowledge of printer functions, connectivity and understanding of basic printer/scanning troubleshooting.
  • Proficient in both oral and written communication to communicate effectively with others and explain complex actions taken in regard to customers’ service requests.
  • Willingness to work under supervision and in a team environment.

  • Experience with documentation using acceptable business methods

  • Proficient with Microsoft Office programs

Initial skill sets shall be current at the time personnel are brought to the task. Due to the evolving nature of the Customer Relationship Management industry, the government requires the skill level of the staff to remain current with technology. The contractor shall remain trained in current, next generation and any future COTS technologies used by Department of the Navy at no additional cost to the Government.

Benefits: 

  • Two Week Vacation
  • Paid Medical/Dental/Vision
  • 401k
  • Paid Federal Holidays

Powered by JazzHR

f7tnMgMwBJ

  • Home Support Registered Nurse

    6 days ago

    Southeast, United States Visiting Angels Full time

    Our Private Duty Home Care Agency – Visiting Angels of Maryland and Washington DC, is looking for a  Homecare Registered Nurse, a team player with great interpersonal and communication skills to join our successful team. Through our commitment to care, we ensure that our clients receive the assistance they need to live independently and with dignity in...

  • Lab Support Technician I PT Evenings

    2 weeks ago

    Mercy Hospital Southeast, United States Mercy Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • Associate Benefits Analyst

    Found in: beBee jobs US - 6 days ago

    Southeast Fairbanks, United States Parexel Full time

    The Associate Analyst/Specialist will partner with the Benefits team to assist with the development, implementation, and administration of Parexel's global benefits programs. The Associate Analyst/Specialist is responsible for supporting day-to-day benefits/HR administration and assisting employees when they have questions on benefits or need support from HR...

  • Full Time Internal Medicine Physician

    Found in: beBee S US - 2 weeks ago

    Southeast, United States Genesis Healthcare Consultants Full time

    Physician - Internal Medicine Job in Southern, AlabamaProminent Medical Center is seeking an excellent BE/BC Internal Medicine Physician for an outpatient clinic.Hospital-employed, full-time opportunityOutpatient primary care settingComprehensive Financial Package that may include the following:Competitive Salary (based on MGMA guidelines)Incentive...

  • Medical Technologist I Evenings

    2 weeks ago

    Mercy Hospital Southeast, United States Mercy Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • Medical Technologist I

    2 weeks ago

    Mercy Hospital Southeast, United States Mercy Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • Senior Quality Manager, Technology Quality Management

    Found in: beBee jobs US - 4 days ago

    Southeast Fairbanks, United States Parexel Full time

    Home Based, USAs a Sr Quality Manager in Technology Quality Management (TQM) you will manage efforts to define, adopt and oversee compliance to processes and standards as the fundamental baseline for technology solution development, validation and delivery. You will support efforts, in collaboration with the business to monitor, identify and implement...

  • Ultrasound Technologist- 36 hours/week NIGHTS

    6 days ago

    Mercy Hospital Southeast, United States Mercy Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • Full Time Internal Medicine Physician

    Found in: beBee jobs US - 6 days ago

    Southeast Fairbanks, United States Genesis Healthcare Consultants Full time

    Physician - Internal Medicine Job in Southern, AlabamaProminent Medical Center is seeking an excellent BE/BC Internal Medicine Physician for an outpatient clinic.Hospital-employed, full-time opportunityOutpatient primary care settingComprehensive Financial Package that may include the following:Competitive Salary (based on MGMA guidelines)Incentive bonus...

  • Account Director Enterprise Sales

    Found in: beBee jobs US - 2 days ago

    Southeast Fairbanks, United States Pendo Full time

    We seek exceptional enterprise Account Directors to join our mission as we elevate the world's experience with Software. Recognized as the leading force in the categories of Product Analytics and Digital Adoption platforms, our value proposition applies to startups and leading enterprises across the globe. Our 3,000 customers and growing relationships are a...

  • Principal CGMP Compliance Consultant

    Found in: beBee jobs US - 2 weeks ago

    Southeast Fairbanks, United States Parexel Full time

    Parexel's Strategic CGMP Compliance team is known for our unparalleled breadth and depth of expertise globally. Parexel CGMP Compliance offers services which create and maximize product value for clients throughout the product lifecycle, leveraging our unique fusion of scientific, regulatory, and business expertise. We are the pre-eminent regulatory and GxP...

  • Ultrasound Technologist

    6 days ago

    Mercy Hospital Southeast, United States Mercy Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • Radiologic Technologist, PRN days

    2 weeks ago

    Mercy Hospital Southeast, United States Mercy Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • Radiologic Technologist Full time, Nights

    6 days ago

    Mercy Hospital Southeast, United States Mercy Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...