Experience Service Writer

7 days ago

Milford, United States Stevens Ford Lincoln Full time
Job DescriptionJob Description

Our Service business is booming If you’re looking for a career with 6 figure income potential, it’s time to join Stevens Ford in Milford We are looking for career-minded, experienced Service Writer with 4+ years of experience We maintain a productive, safe, and professional environment where you can grow your career and earnings.

As a Service Writer, you are not only providing customer service, you’re helping your community and getting customers and families safely back on the road. Join Stevens Ford of Milford and help build a better America, you’re part of the mission.

The Service Writer is responsible for assisting customers, in person, on the phone or via on-line with their service needs. The advisor acts as the liaison between the customer and technician, representing the store and service department in a professional manner. The advisor represents Stevens through consistent service contact with the customer and technician.

Job Responsibilities:

  • Delivering the highest level of customer service individually and in conjunction with other store team members.
  • Maintains professional relationships with store team members
  • Growing service business monthly
  • Acts as a trusted member of the total store team
  • Being a resource for management and other team members
  • Understand that the business is built on customer satisfaction and commit to guaranteeing customer satisfaction is maintained at the highest level.
  • Personal CSI scores meet or exceed the region average

Skills & Qualifications:

  • Strong negotiation and communication skills
  • Ability to work in a face-paced environment
  • Detail Orientated
  • Self-Motivation.

About Stevens Auto Group:

Poised for a major expansion, the Stevens Automotive Network is a leading multi-franchise dealership operation based in Southern New England. Stevens Ford and Lincoln has been proudly supplying new Ford and Lincoln models since 1950. We are a family-owned operation and care about our employees. We provide an excellent selection of the latest models of Fords and Lincolns. We provide up-to-date technology for all our employees. The company provides a full range of automotive services to the public through a mix of innovative, traditional selling, and servicing techniques. At Stevens Ford and Lincoln, we value the happiness of our employees – as much as the happiness of our customers. We want you to be successful and to provide you with benefits to ensure your satisfaction. Together we will truly transform and disrupt an antiquated industry, collaborate with open-minded, talented people, and lead one of America’s largest and most important industries.

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