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Client Care Specialist

3 months ago

Provo, United States Serenity Healthcare Full time
Job DescriptionJob Description

PCC (Client Care Specialist)
Customer Care – Provo, UT – Full Time 

Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. We are seeking a Client Care Specialist for our Provo, UT office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments. But that’s just the beginning This is an entry level role with opportunity to promote into leadership or other roles within a rapidly growing healthcare organization.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

Benefits

  • Accelerated healthcare career growth – rapid advancement opportunities
  • Potential to move into other departments, including clinic-based positions
  •  Insurance benefits (Medical, Dental, Vision) – 90% of premiums covered by Serenity Healthcare
  • 20 days off annually (10 PTO days and 10 Holidays)
  • Employee access to Serenity’s treatment options
  • Access to corporate onsite gym, game room and other amenities
  • Open to full or part time – multiple shifts available

Responsibilities
  • Connecting with patients via phone
  • Help solve problems and educate patients about TMS and Ketamine
  • Coordinate with clinics for patient care
  • Other relevant duties as needed

Qualifications
  • High School Diploma/ GED
  • Strong customer service mindset
  • Previous experience in customer service required
  • Excellent verbal and written communication, and basic math skills.
  • Well-versed in de-escalation skills and ability to connect with individuals.

About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
 

Learn More About Us  
  • About Serenity Healthcare  
  • Serenity’s Provided Services  
  • Meet our Patients  

Ready to embark on this exciting journey? Apply now at Careers at Serenity Healthcare or send your resume to careers@serenityhealthcare.com 

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