Product Technical Support Advisor

3 weeks ago

Pottstown, United States The Eastwood Company Full time
Job DescriptionJob DescriptionLike talking cars, auto restoration, problem solving and helping others?

Then you've found your dream job – Eastwood Technical Support Advisor

To help our customers Do the Job Right, and experience a positive Customer experience, our Technical Support Advisor assists in navigating our customers through any obstacles or hurdles they may encounter while using Eastwood’s wide range of auto restoration tools and products. They play a critical role in helping our customers build their dream car as well as get their daily back on the road.

The Technical Support Advisor will leverage their automotive restoration knowledge to provide technical solutions and recommendations for our customers over the phone, email, chat and text.

This is a good opportunity for the individual who'd like to work in a role connected cars that does not involve turning wrenches and crawling under and around cars. You can save, and once again enjoy, doing that with your own car. 

As a Customer Solutions Technical Support Advisor, you'll:
  • Respond to customer calls, chats, emails and text providing troubleshooting assistance.
  • Become proficient in the use of the ERP & CRM systems (our ordering and information computer programs), and other digital tools used to aid in supporting the customer and their goals.
  • Provide information learned from customers to our product team, continuing to strengthen the quality of the variety of Auto-Resto tools and solutions that we provide to the community.
  • Develop a technical expertise of Eastwood’s wide range of auto restoration tools and products.
  • Provide answers to customers questions via Q&As on our website, and other social platforms.
  • Add value through educating the customer on parts, recommended consumables, and Eastwood’s Extended Service Plan (ESP)
     
You'll be more successful, if you:
  • Have automotive restoration experience
  • Take ownership for your customers
  • Are able to identify opportunities that provide value for the customer
  • Make a commitment to learn about our products
  • Are pro-active and take a positive approach in problem solving
  • Have good communication skills
  • Are comfortable working with computers and learning new systems
  • Adequate space for equipment and a quiet location if working remote
     
Your schedule:
  • We are actively looking for candidates across all shifts and, are open to part time.  Let us know what hours will work for you.
  • Tech Specialist work within the following hours:
    • 9:00am - 7:pm EST, Monday - Friday

As a member of the Eastwood Team, you'll receive:
  • Training
  • Equipment needed to get the job done
  • Vanguard 401k with 100% company match up to 5% of your pay and the match belongs to you as soon as you receive it
  • Paid time off
  • Medical/dental/vision benefits
  • Life and accidental death & dismemberment insurances
  • Voluntary benefits - identify protection, additional life and accident insurance
  • Eastwood merchandise discount

Eastwood provides solutions that inspire our customers to make it their own in the DIY automotive niche. We do this by educating and inspiring, ensuring product quality through in-house research, development and testing, and providing professional results at DIY prices.

Are you ready to join the team? We look forward to hearing from you.

EOE

Powered by JazzHR

iIpGWeAPbk

  • Project Car Restoration Advisor

    2 days ago

    Pottstown, United States The Eastwood Company Full time

    Job DescriptionJob DescriptionProject Car & Restoration Advisors, Sales – Eastwood AutomotiveCustomers are eager to buy our products to restore their dream cars and sometimes need additional help knowing the steps to take and/or the products to buy while restoring their car.Our Project Advisor team assists customers in having the resources and tools needed...

  • Technical Services Representative

    3 weeks ago

    Pottstown, United States LATICRETE International, Inc. Full time

    Description : Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’vebeen...

  • Technical Services Representative

    2 weeks ago

    Pottstown, United States LATICRETE International, Inc. Full time

    Description : Are you looking for a new challenge? Passionate about innovation? Want to work for a global company that values integrity, teamwork, and loyalty? At LATICRETE International, we aim to be the leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. We’vebeen...

  • Project Car Restoration Advisors

    3 weeks ago

    Pottstown, United States The Eastwood Company Full time

    Job DescriptionJob DescriptionProject Car Restoration Advisors – Eastwood AutomotiveCustomers are eager to buy our products to restore their dream cars and sometimes need additional help knowing the steps to take and/or the products to buy while restoring their car. Our Project Advisor team assists customers in having the resources and tools needed to do...

  • Project Car Restoration Advisors

    3 weeks ago

    Pottstown, United States The Eastwood Company Full time

    Job DescriptionJob DescriptionProject Car & Restoration Advisors, Sales – Eastwood AutomotiveCustomers are eager to buy our products to restore their dream cars and sometimes need additional help knowing the steps to take and/or the products to buy while restoring their car.Our Project Advisor team assists customers in having the resources and tools needed...

  • Project Car Restoration Advisors

    2 weeks ago

    Pottstown, United States The Eastwood Company Full time

    Job DescriptionJob DescriptionProject Car & Restoration Advisors, Sales – Eastwood AutomotiveCustomers are eager to buy our products to restore their dream cars and sometimes need additional help knowing the steps to take and/or the products to buy while restoring their car.Our Project Advisor team assists customers in having the resources and tools needed...

  • Project Car Restoration Advisors

    2 weeks ago

    Pottstown, United States The Eastwood Company Full time

    Job DescriptionJob DescriptionProject Car & Restoration Advisors, Sales – Eastwood AutomotiveCustomers are eager to buy our products to restore their dream cars and sometimes need additional help knowing the steps to take and/or the products to buy while restoring their car.Our Project Advisor team assists customers in having the resources and tools needed...

  • Project Car Restoration Advisors

    3 weeks ago

    POTTSTOWN, United States The Eastwood Company Full time

    Project Car Restoration Advisors – Eastwood AutomotiveCustomers are eager to buy our products to restore their dream cars and sometimes need additional help knowing the steps to take and/or the products to buy while restoring their car. Our Project Advisor team assists customers in having the resources and tools needed to do the job right. Join a...

  • Project Car Restoration Advisors

    2 weeks ago

    POTTSTOWN, United States The Eastwood Company Full time

    Project Car Restoration Advisors – Eastwood AutomotiveCustomers are eager to buy our products to restore their dream cars and sometimes need additional help knowing the steps to take and/or the products to buy while restoring their car. Our Project Advisor team assists customers in having the resources and tools needed to do the job right. Join a...

  • Theatre Production Manager and Productions Assistant

    7 days ago

    Pottstown, United States The Hill School Full time

    Theatre Production Manager and Productions AssistantThe Hill School Mission: The Hill School prepares young people from across the country and around the world for college, careers, and life. Within a family school environment and a rigorous liberal arts curriculum, we challenge our young people to work hard; think and reason; be fulfilled; serve the common...

  • Leisure Travel Advisor

    4 weeks ago

    Pottstown, United States Boscov's Full time

    LEISURE TRAVEL ADVISOR-Pottstown, PA Grow your career with Boscovs Travel! Boscovs Travel is celebrating 50 years in business this year! Are you enthusiastic about selling traveling? Boscovs Travel is hiring NOW! We are looking to expand our Travel Team, and currently have a full time opening located in Coventry/Pottstown. We are seeking an energetic,...

  • Theatre Production Manager and Productions Assistant

    4 days ago

    Pottstown, United States The Hill School Full time

    Theatre Production Manager and Productions AssistantThe Hill School Mission: The Hill School prepares young people from across the country and around the world for college, careers, and life. Within a family school environment and a rigorous liberal arts curriculum, we challenge our young people to work hard; think and reason; be fulfilled; serve the common...

  • Customer (Call Center) Service Advisor- Eastwood Automotive

    3 weeks ago

    Pottstown, United States The Easthill Group Full time

    Customers are eager to buy our products to restore their dream cars and sometimes need additional help from our Call Center Customer Service Advisors to assist with their order, answer their questions or take action to resolve their concern. Join a team/company where: the core values create a team of people who: consider others first, own results, have a...

  • Customer (Call Center) Service Advisor- Eastwood Automotive

    3 weeks ago

    Pottstown, United States The Eastwood Company Full time

    Job DescriptionJob DescriptionCustomers are eager to buy our products to restore their dream cars and sometimes need additional help from our Call Center Customer Service Advisors to assist with their order, answer their questions or take action to resolve their concern.Join a team/company where: the core values create a team of people who: consider others...

  • Customer (Call Center) Service Advisor- Eastwood Automotive

    2 weeks ago

    Pottstown, United States The Eastwood Company Full time

    Job DescriptionJob DescriptionCustomers are eager to buy our products to restore their dream cars and sometimes need additional help from our Call Center Customer Service Advisors to assist with their order, answer their questions or take action to resolve their concern.Join a team/company where: the core values create a team of people who: consider others...

  • Theatre Production and Marketing Designer

    7 days ago

    Pottstown, United States The Hill School Full time

    Job DescriptionJob DescriptionTheatre Production Manager and Productions AssistantThe Hill School Mission: The Hill School prepares young people from across the country and around the world for college, careers, and life. Within a family school environment and a rigorous liberal arts curriculum, we challenge our young people to work hard; think and reason;...

  • Rv Service Manager

    2 weeks ago

    Pottstown, United States Optimum RV Full time

    OptimumRV is in search of a professional and well spoken Service Manager to work with Parts Counter, Service Advisors, and Service Technicians. **Responsibilities** - Schedule work in and out of the shop - Hire, supervise and direct all service technicians and apprentices as approved by GM - Ensure that all parts, tools and appropriate time is available for...

  • Part-Time Member Experience Advisor

    3 weeks ago

    Pottstown, United States American Heritage Credit Union Full time

    Job DescriptionJob DescriptionAmerican Heritage Credit Union, a $4.8+ billion financial institution has an immediate opening for a Part-Time Member Experience Advisor at our North Coventry branch!This position provides a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience....

  • Part-Time Member Experience Advisor

    2 weeks ago

    Pottstown, United States American Heritage Credit Union Full time

    Job DescriptionJob DescriptionAmerican Heritage Credit Union, a $4.8+ billion financial institution has an immediate opening for a Part-Time Member Experience Advisor at our North Coventry branch!This position provides a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience....

  • Director Safety

    2 weeks ago

    Pottstown, United States UGI Utilities, Inc Full time

    Requisition Number: 23991 At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in...