Current jobs related to Patient Care Concierge, Team Lead - Bethesda - Prenuvo

  • Patient Care Concierge Team Lead

    5 days ago

    Bethesda, Maryland, United States Prenuvo Full time

    Job Title: Patient Care Concierge Team LeadAbout Us:Prenuvo is a pioneering healthcare company that is transforming the way people approach health and wellness. Our mission is to provide proactive healthcare solutions that empower individuals to take control of their health.Job Summary:We are seeking a highly skilled and compassionate Patient Care Concierge...

  • Patient Care Concierge Team Lead

    6 days ago

    Bethesda, Maryland, United States Prenuvo Full time

    Job Title: Patient Care Concierge Team LeadAbout Us:Prenuvo is a pioneering healthcare company that is transforming the way people approach health and wellness. Our mission is to provide proactive healthcare solutions that empower individuals to take control of their health.Job Summary:We are seeking a highly skilled and compassionate Patient Care Concierge...

  • Patient Care Concierge, Team Lead

    1 month ago

    Bethesda, United States Prenuvo Full time

    Job DescriptionJob DescriptionAbout UsAt Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled...

  • Lead Program Analyst

    4 weeks ago

    Bethesda, Maryland, United States Consultant Concierge Corp. Full time

    Job OverviewPosition: Lead Program AnalystConsultant Concierge Corp. is in search of a seasoned program analyst to enhance our consulting capabilities. This role offers the flexibility of remote work, catering primarily to clients associated with national health initiatives. Candidates with a Master of Public Health (MPH) or Master of Business Administration...

  • Concierge | PLANTA Bethesda

    2 months ago

    Bethesda, United States PLANTA Restaurants Full time

    Job DescriptionJob DescriptionWHY YOU'LL LOVE WHAT YOU DO AT PLANTA:Medical, Dental, Vision & Life Insurance offered for PLANTA employees.Work/life balance is a priority — annual PTO starts 90 days after date of employment.No limit on referral bonuses for sending Leadership and Team Members our way, paid after 180 days of successful employment.50% off...

  • Patient Care Coordinator

    6 days ago

    Bethesda, Maryland, United States Bethesda Vision Care Full time

    Patient Care Coordinator Job DescriptionWe are seeking a highly skilled and customer-focused Patient Care Coordinator to join our team at Bethesda Vision Care.Key Responsibilities:Provide exceptional patient service and support to ensure a positive experienceSchedule appointments and manage patient flowGreet patients and handle check-in and check-out...

  • Front Desk Concierge

    1 week ago

    Bethesda, Maryland, United States Congressional Country Club Full time

    Front Desk Concierge Job DescriptionCongressional Country Club is seeking a highly skilled and customer-focused Front Desk Concierge to join our team. As a Front Desk Concierge, you will be responsible for providing exceptional service to our members and guests, ensuring a world-class experience at every touchpoint.Key Responsibilities:Assist members and...

  • Physician Engagement Director

    3 weeks ago

    Bethesda, Maryland, United States Concierge Medical Practice Management Company Full time

    Job SummaryThe Concierge Medical Practice Management Company is seeking a highly skilled Physician Engagement Director to join our team. As a key member of our organization, you will be responsible for executing our national physician engagement strategy, managing a portfolio of physician practices, and developing mutually successful, long-term...

  • Concierge | PLANTA Bethesda

    22 hours ago

    Bethesda, Maryland, United States PLANTA Restaurants Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Concierge to join our team at PLANTA Restaurants. As a Concierge, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable dining experience.Key ResponsibilitiesProvide warm and welcoming service to all guests, ensuring their needs are met and...

  • RN Team Lead II

    5 days ago

    Bethesda, Maryland, United States Johns Hopkins HealthCare Full time

    Job Summary:As a RN Team Lead II at Johns Hopkins HealthCare, you will be responsible for leading a team of nurses in providing high-quality patient care. This role requires strong clinical expertise, leadership skills, and the ability to work collaboratively with other healthcare professionals.Key Responsibilities:Lead a team of nurses in providing patient...

  • Coding Team Lead

    7 days ago

    Bethesda, Maryland, United States Ladgov Corporation Full time

    Job Title: Coding Team LeadWe are seeking a highly skilled and experienced Coding Team Lead to join our team at Ladgov Corporation.Key Responsibilities:Supervise and manage the day-to-day operations of the coding team, ensuring productivity and accuracy standards are met.Act as a liaison between the coding team and NIH leadership, addressing issues as they...

  • RN Team Lead II

    1 day ago

    Bethesda, Maryland, United States Johns Hopkins Medicine Full time

    Job Summary:As a RN Team Lead II at Johns Hopkins Medicine, you will be responsible for leading a team of nurses in providing high-quality patient care. You will be responsible for assigning work, allocating resources, and ensuring that the team is working efficiently and effectively.Responsibilities:Lead a team of nurses in providing patient careAssign work...

  • Patient Care Specialist

    3 weeks ago

    Bethesda, Maryland, United States Johns Hopkins Health System Full time

    About the RoleThe Patient Care Specialist is a critical member of the healthcare team, working in collaboration with registered nurses and other multidisciplinary professionals to provide high-quality patient care. This role involves observing patients, providing basic nursing care, and maintaining a safe and therapeutic environment.Key...

  • Front Desk Concierge

    3 months ago

    Bethesda, United States Congressional Country Club Full time

    If you answered yes to all the questions above, then you should know Congressional Country Club is seeking **Front Desk Concierge.** The Concierge will primarily assist members/guests in all front office-related areas, along with supporting youth events and always providing a world-class experience and service to Members and guests of the Club. ...

  • Call Center Team Lead

    2 weeks ago

    Bethesda, United States Zimmerman Associates Full time

    Zimmerman Associates, Inc. (ZAI) is currently seeking to hire several Call Center Team Leads to support a government contract bid in the Bethesda, MD area. This is an onsite employment opportunity. However, consideration will be provided for teleworking after the successful completion of 120 days onsite. ROLE AND RESPONSIBILITIES: The Call Center Team Lead...

  • Call Center Team Lead

    2 weeks ago

    Bethesda, United States Zimmerman Associates Full time

    Zimmerman Associates, Inc. (ZAI) is currently seeking to hire several Call Center Team Leads to support a government contract bid in the Bethesda, MD area. This is an onsite employment opportunity. However, consideration will be provided for teleworking after the successful completion of 120 days onsite. ROLE AND RESPONSIBILITIES: The Call Center Team Lead...

  • Call Center Team Lead

    2 weeks ago

    Bethesda, United States Zimmerman Associates Full time

    Zimmerman Associates, Inc. (ZAI) is currently seeking to hire several Call Center Team Leads to support a government contract bid in the Bethesda, MD area.This is an onsite employment opportunity.However, consideration will be provided for teleworking after the successful completion of 120 days onsite. ROLE AND RESPONSIBILITIES: The Call Center Team Lead...

  • RN Team Lead II

    4 days ago

    Bethesda, Maryland, United States Johns Hopkins HealthCare Full time

    Join Our Team as an RN Team Lead II at Suburban HospitalSuburban Hospital, a 228-bed community-based hospital, is seeking an experienced RN Team Lead II to join our Inpatient Oncology Unit. As a key member of our team, you will be responsible for providing exceptional patient care and leading a team of nurses to deliver high-quality care.About the...

  • Front Desk Concierge

    3 months ago

    Bethesda, United States Congressional Country Club Full time

    Job DescriptionJob DescriptionDo you have a passion for making everyone's day better?Have you ever been told you smile a lot?Do you like that teammates rely on you to support them?Does being the first and last impression excite you?If you answered yes to all the questions above, then you should know Congressional Country Club is seeking Front Desk...

  • Patient Financial Services Lead

    2 weeks ago

    Bethesda, Maryland, United States MedVanta Full time

    Job SummaryMedVanta is seeking a highly skilled Patient Financial Services Lead to join our team. As a key member of our Central Billing Office, you will be responsible for leading a team of financial services representatives and ensuring the efficient and effective management of patient accounts.Key ResponsibilitiesCollection and Billing: Make outbound...

Patient Care Concierge, Team Lead

4 months ago

Bethesda, United States Prenuvo Full time
Job DescriptionJob Description

About Us

At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience of our clinics across North America, have allowed us to lead the charge against "we caught it too late again." Prenuvo operates preventative screening clinics in Vancouver, Silicon Valley, Dallas, Boca Raton, Minneapolis, Los Angeles, New York City, Bethesda, Chicago, and Atlanta, with more clinics in North America and internationally in the next 2 years.

We are looking for a Full-time Patient Care Concierge, Team Lead to join our Bethesda clinic team Our ideal candidate is a team-player and natural problem-solver. They are able to bring genuine compassion and their sharp attention to detail to care for real people each day.

Our clinic operating hours will be determined by the demand in this location's area - we will be open Monday to Sunday, subject to change. This role will require scheduling for weekday, weeknight, and weekend shifts as needed. It is an on-site, permanent position. This is a location-specific role that will occasionally require the candidate to cover shifts within a 45-minute notice.

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives

What You'll Do

As a Patient Care Concierge, Team Lead, you will provide onsite leadership, training, and support to our Bethesda Patient Care team. You will also be responsible for efficient operations of the clinic location, including day-to-day involvement with our patients from the moment they are booked to the time they receive their post-scan follow up - ensuring their journey is smooth and they feel well-taken care of. Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people's lives

Team Lead Responsibilities:

  • Hosting regular one-on-one meetings with PCCs to give/receive feedback, provide updates on processes and the company, discuss career growth opportunities, and to check-in with each team member individually
  • Hosting team meetings to ensure everyone is aligned on systems and processes
  • Finding coverage if someone is sick or needs time off and adjusting the schedule to ensure all shifts are covered
  • Offering support by answering questions and helping find solutions in difficult situations
  • Taking the lead with ordering clinic supplies and inventory
  • Overseeing that tasks are being completed and prioritized appropriately
  • Supporting with hiring and onboarding process, interviewing candidates, training new PCCs
  • Building training materials for new hires
  • Collaborating with other teams (sales, techs, radiologists etc) to create a seamless member experience
  • Assessing current workflows and processes to improve them

Patient Support

  • Phone, Email, In-person
  • Pre-scan questions (e.g., helping with medical intake form, giving directions, parking)
  • Post-scan questions (e.g., when they will receive their report, how to schedule consultation call)
  • Issue identification, troubleshooting and reporting

Pre-scan Patient Outreach

  • Appointment Reminders
  • Safety and Health/Medical intake form completion status reviews and reminders prior to arrival

Patient Arrivals & Intake

  • Technologist communication
  • Identity verification
  • Payment processing/verification
  • Health Practitioner Verification
  • Contact details
  • Report distribution method(s)
  • Medical intake form assistance
  • Prescription protocol and policies
  • Patient orientation/preparation
  • Set scan expectations
  • Provide report access instructions
  • Assist with app installation issues

Patient Scan Preparation & Post-scan Support

  • Escort to change room and scan instructions
  • Technologist communication
  • Reiterate next steps and what to expect
  • Patient follow ups and requests
  • Booking follow up scans
  • Satisfaction survey
  • Calls informing report availability
  • Assisting with Nurse Practitioner consultation call scheduling
  • Asking for referrals and review
  • Report distribution
  • Coordinating with Health Practitioners
  • Amplification of Patient Experience

What You'll Bring

  • You're self-aware and open-minded - functioning with a high level of emotional intelligence and an inclusive approach
  • You're reliable and self-motivated - excited by fast-paced work, and are able to work well under pressure
  • Industry experience in customer support, service, and success is an asset
  • Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
  • Excellent written and verbal communication skills - interpersonal and collaborative skills
  • Professionalism - personifying as the welcoming face of our clinics and services
  • Understanding and exhibiting a high emphasis on patient privacy and confidentiality
  • Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount
  • You're passionate about the Prenuvo mission - you will be able to make an impact with your work as we are constantly evolving and implementing improvements

Our Values

  • We empower - We are all agents for change in transforming healthcare and in transforming our health
  • We work together - We work together to support and deliver the best for our members and ourselves
  • We bring transparency - Positive change comes from transparency in where we stand as a company, as colleagues and as Prenuvo members

What We Offer

  • An avenue to make a positive impact on people's lives and their health
  • We believe in preventative healthcare for everyone, including our team - Prenuvo provides free, whole-body scans to each team member
  • Growth opportunities are at the heart of our people journey, we're doing big things with bright minds - there is no single path to success, it can be shaped along the way
  • Building strong relationships is at the core of everything we do - our team gets together each week to connect, share, and socialize
  • Recognizing time away to restore is vital to our wellbeing - we have a flexible vacation policy and we will encourage you to use it
  • We offer a comprehensive benefits package including health, dental, vision, including mental health coverage, to support you and your family
  • The wage for this role is $34.25 per hour in local currency

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

As part of the hiring process, successful candidates will undergo a background check in compliance to applicable federal and state rules.

Please be advised that official communication from our recruitment team will only come from our authorized domain [prenuvo.com]. If you are contacted by a recruiter, please ensure their email address ends with @prenuvo.com. We do not use third-party recruitment services or any other email domains for hiring purposes. If you receive communication that you believe to be fraudulent, please report it immediately to jobs@prenuvo.com.