Customer Care Advisor

2 months ago

Mechanicsburg, United States Signature Staffing Full time
Job DescriptionJob DescriptionAre you obsessed with skincare & cosmetic products? We have the job for you Customer Service Advisor needed ASAP $17/hr. Full Time M-F between the hours of 10:30am-7pm or 9:30am-6pm. Let us know if you are interested
The Customer Care Advisor is responsible for assisting customers with telephone and web orders while ensuring customer satisfaction and maintaining a positive image for the Company. This individual is expected to continuously grow their knowledge of all products, pricing and information related to servicing customers. Maintaining a professional attitude and flexibility for change is essential.Essential Duties and Responsibilities
  1. Assist customers with telephone and web orders as well as customer service calls, emails and chats, while maintaining a positive image for the Company.
  2. Responsibly manage attendance in order to minimize unplanned absences.
  3. Maintain an 80% Quality Assurance average.
  4. Actively participate in weekly coaching sessions and implement suggestions to improve performance and strengthen areas of opportunity.
  5. Consultative Selling which consists of asking open-ended/fact-finding questions, educating the customer, and ultimately provide an appropriate product recommendation that best fits the customer’s needs.
  6. Actions should contribute to the goal of achieving first call resolution and creating a positive customer experience that enhances brand loyalty.
  7. Take ownership and respond to customer concerns with empathy, understanding, and professionalism.
  8. Demonstrate good judgment and apply proper problem-solving skills to protect the customer experience journey.
  9. Provide assistance with website navigation and placing web orders.
  10. Display flexibility toward shifts according to staffing requirements, and occasionally work overtime as needed.
  11. Must be ready and available to answer calls and chats in a timely manner.

  1. Successfully complete training in the following areas: systems, processes, procedures and products.
  2. Complete offline tasks including but not limited to; missing payments, credit card discrepancies, returns and refunds, fraud protection, etc.
  3. Must be willing to embrace change and support the vision of the call center and the company.
  4. Perform additional job duties as assigned.
To perform the job successfully, an individual should demonstrate the following competencies:Customer Care Core CompetenciesAdaptabilityOpen to change; applies newly gained knowledge and skills on the job; grasps the essence of new information; pursues self-development; seeks feedback from peers and supervisors while capitalizing on opportunities to master additional skills. Recognizes own strengths and areas of opportunity; able to acclimate to frequent change, delays, or unexpected events.CommunicationSpeaks clearly and persuasively in all situations. Projects confidence and professionalism; listens to others without interrupting; asks proper questions to assess customer needs; obtains clarification and paraphrases to ensure understanding; writes clearly and informatively; edits work for spelling and grammar. Able to read and interpret information. Speaks and writes with a positive tone.Customer ServicePossesses the ability to build rapport with customers. Creates a positive customer experience that is transformational, not transactional. Demonstrates consultative skills; promotes a positive image of the company. Is a problem-solver; resolves issues in a timely fashion; committed to obtaining first call resolution. Informs customers of current offers and promotions. Displays genuine care and concern; is knowledgeable and conveys confidence in all interactions.

  • Automotive Service Advisor

    4 weeks ago

    Mechanicsburg, United States The Faulkner Automotive Group Full time

    Job DescriptionJob DescriptionThe Faulkner Automotive Group is looking for an enthusiastic, self-motivated Automotive Service Advisor to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth...

  • Automotive Service Advisor

    3 months ago

    Mechanicsburg, United States The Faulkner Automotive Group Full time

    Job DescriptionJob DescriptionThe Faulkner Automotive Group is looking for an enthusiastic, self-motivated Automotive Service Advisor to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth...

  • Automotive Service Advisor

    3 months ago

    Mechanicsburg, United States The Faulkner Automotive Group Full time

    Job DescriptionJob DescriptionThe Faulkner Automotive Group is looking for an enthusiastic, self-motivated Automotive Service Advisor to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth...

  • Service Advisor

    3 days ago

    Mechanicsburg, Pennsylvania, United States Lawrence Chevrolet Full time

    Job DescriptionWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Lawrence Chevrolet.About the RoleAs a Service Advisor, you will be responsible for determining the initial expectations of our customers and their vehicle's maintenance needs.You will recommend repair and maintenance services to our customers based on...

  • Automotive Service Advisor

    4 weeks ago

    Mechanicsburg, United States The Faulkner Automotive Group Full time

    Job DescriptionJob DescriptionPorsche Mechanicsburg is looking for an enthusiastic, self-motivated Automotive Service Advisor to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth...

  • Automotive Service Advisor

    2 months ago

    Mechanicsburg, United States The Faulkner Automotive Group Full time

    Job DescriptionJob DescriptionPorsche Mechanicsburg is looking for an enthusiastic, self-motivated Automotive Service Advisor to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth...

  • Automotive Service Advisor

    4 weeks ago

    Mechanicsburg, United States The Faulkner Automotive Group Full time

    Job DescriptionJob DescriptionPorsche Mechanicsburg is looking for an enthusiastic, self-motivated Automotive Service Advisor to join our team! Faulkner is a place you can establish a career and grow with the organization. While automotive experience is a plus, it is not required! We provide training to all our employees and offer continued growth...

  • Retail Sales Advisor- Intel

    1 month ago

    Mechanicsburg, United States Acosta Full time

    Retail Sales Advisor- Intel LocationPA - MECHANICSBURG **Are you an outgoing computer enthusiast that would like to share your tech passion with weekend shoppers? ** If so, ActionLink wants YOU to be a part of our sales team to experience Intel and Power Success in Every Byte! We are seeking an enthusiastic individual who will enjoy creating a quality...

  • Service Advisor

    3 months ago

    Mechanicsburg, United States Lawrence Chevrolet Full time

    Job DescriptionJob DescriptionWe do not have a service advisor position currently available, however feel free to apply, and should a position ever open up, we will be sure to reach out in the future.The right candidate will have a dependable work ethic, a good attitude and an outgoing personality. Must be willing to submit to a background check and drug...

  • Sales Advisor

    1 month ago

    Mechanicsburg, United States ActionLink Full time

    Join our winning sales team to experience Sony, where today's innovation is transforming tomorrow's entertainment! ActionLink is seeking a driven Part-Time Sales Advisor to join our growing Sony Promoter Team at a local Best Buy in Mechanicsburg, PA 17050.   What's in it for you? Elevate your sales skills: Demonstrate the latest innovations in Sony home...

  • Sales Advisor

    1 month ago

    Mechanicsburg, United States ActionLink Full time

    Job DescriptionJob DescriptionJoin our winning sales team to experience Sony, where today's innovation is transforming tomorrow's entertainment!ActionLink is seeking a driven Part-Time Sales Advisor to join our growing Sony Promoter Team at a local Best Buy in Mechanicsburg, PA 17050.  What's in it for you? Elevate your sales...

  • Customer Care Associate II

    2 weeks ago

    Mechanicsburg, Ohio, United States Laborie Medical Technologies Corp Full time

    About Us:At Laborie Medical Technologies Corp, we are dedicated to enhancing healthcare and preserving human dignity through our innovative solutions. We believe that our work is vital, and we strive to create a positive impact on patients' lives globally.Your Role:As a pivotal member of our Supply Chain Operations Team, the Customer Service Representative...

  • Automotive Sales Advisor

    2 weeks ago

    Mechanicsburg, Pennsylvania, United States The Faulkner Automotive Group Full time

    Become a Product Specialist with Faulkner Automotive GroupWe are looking for an enthusiastic individual to join our dynamic team. At Faulkner, we offer comprehensive training and development opportunities for those with the drive and ambition to excel. Our Mechanicsburg location features a variety of franchises, including Alfa Romeo Maserati, Cadillac,...

  • Automotive Service Representative

    3 days ago

    Mechanicsburg, Pennsylvania, United States The Faulkner Automotive Group Full time

    Job OverviewThe Faulkner Automotive Group is seeking a highly skilled and customer-focused Automotive Service Advisor to join our team. As a Service Advisor, you will be the primary point of contact for customers bringing their vehicles in for service.Key Responsibilities:Conduct a thorough walk-around inspection of the vehicle to identify any issues or...

  • Customer Experience Specialist

    2 days ago

    Mechanicsburg, Pennsylvania, United States Horizon Farm Credit Full time

    Job DescriptionOverviewHorizon Farm Credit is seeking a highly skilled Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will play a critical role in understanding and improving our customers' journeys and experiences with Farm Credit.Key ResponsibilitiesManage all aspects of Qualtrics experience surveys, documenting...

  • Customer Experience Coor

    2 weeks ago

    Mechanicsburg, United States Marshalls Full time

     All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages each other and embraces the excitement that can come with change. Each shift...

  • Customer Experience Analyst

    3 days ago

    Mechanicsburg, Pennsylvania, United States AgFirst Full time

    Are you dedicated to refining customer interactions and fostering a customer-oriented approach within an organization?OverviewAgFirst is seeking a Customer Experience (CX) Analyst. This role is available across various AgFirst branch locations, and the selected candidate may benefit from a hybrid work arrangement after completing six months of successful...

  • Wealth Management Consultant

    2 weeks ago

    Mechanicsburg, Pennsylvania, United States uFinancial Group Full time

    Join Our Team as a Wealth Management ConsultantAre you an effective communicator with a knack for leadership? Have you participated in collegiate athletics or held leadership positions in student organizations?At uFinancial Group, we are seeking a Wealth Management Consultant to partner with individuals and small enterprises in their journey towards...

  • Luxury Vehicle Sales Advisor

    2 weeks ago

    Mechanicsburg, Pennsylvania, United States The Faulkner Automotive Group Full time

    Position OverviewThe Faulkner Automotive Group is seeking a motivated and passionate Automotive Product Specialist to enhance our sales team. At Faulkner, we believe in fostering a career-oriented environment where employees can thrive and develop professionally. While prior sales experience is beneficial, it is not a prerequisite as we offer comprehensive...

  • Automotive Customer Service Consultant

    2 weeks ago

    Mechanicsburg, Pennsylvania, United States Bobby Rahal Automotive Group Full time

    ABOUT THE AUTOMOTIVE CUSTOMER SERVICE CONSULTANT ROLE In this role, you will manage incoming calls from customers who have general inquiries or wish to arrange service appointments. Upon their arrival at the dealership, you will warmly welcome them and ensure we have a precise understanding of their vehicle concerns. You will serve as the intermediary...