Operations Associate at ART of NYC

3 months ago

Holbrook, United States ART of NYC & Long Island Full time
Job DescriptionJob Description

Prism Specialties Art (formerly known as "Art Recovery Technologies (“ART”)) handles mitigation and restoration services for various types of art works due to fire, water, mold, vandalism and other such damage for residential and commercial properties. We are part of a national franchise group (Prism Specialties) who also provide electronic restoration services (aka “ERS”), textiles ("TEX") and document restoration services (aka document freeze drying or “DFD”). While our territory is Long Island, Brooklyn & Queens (“ART of NYC & Long Island”), we can procure work in areas that are not designated territories by another ART franchise owner (i.e., Bronx).

 As an Operations Associate, you must have a calm focus, be very detail-oriented, adapt to changing business demands, take initiative and have the ability to multitask in sometimes challenging and busy circumstances.  We are looking for someone who is mature, confident and flexible with a positive attitude and strong work ethic. This position requires an individual who works quickly and goes beyond the call of duty.

 Primary responsibilities include:

·       Pickups - Remove, protect and transport artwork from insured’s home/business to our facility.

·       Perform inventory duties of incoming and outgoing artwork – includes photo inventory, administrative tracking, tagging, art handling, etc.

·       Adhere to standard operating procedure and department operating procedures.

·       Keep work area organized and free of clutter and debris.

·       Initiate, recommend or provide solutions.

·       Assist Facilities Director with warehouse and vehicle management as instructed.

·       Deliver artwork to insured home/business.

·       On occasion, may be asked to do the following due to urgent business needs –

o  Clean art items to pre-loss condition (e.g., light cleaning tasks as instructed such as photos, decorative art, etc.).

o  Performs packaging tasks and the related activities.

o  Perform other related duties and responsibilities as assigned or required.

 

Requirements include:

·       High school Diploma or GED required

·       Must be able to work in a fast-paced environment while having strong attention to detail

·       Excellent Customer Service skills - Providing "high touch" service to our clients.

·       Exhibit a professional, neat and clean appearance that represents the ART brand.

·       Understand that entry into damaged properties such as a burnt buildings and homes will be routine to the job.  

·       Ability to lift 50 pounds as part of artwork pick-up and delivery activity.

·       Ability to drive a van (will train), along with a clean driving record.

·       Key skills for success include the ability to multi-task and prioritize, attention to detail and accuracy as well as the ability to work efficiently and effectively in a team environment.

·       Occasional circumstances may require overtime, including nights and weekends.

·       Good communication and organizational skills are required to excel in this position. This includes verbal and/or written responses/acknowledgement and the ability to ask questions when duties are not clear.

·       Successfully complete a pre-employment drug screen and criminal background check.

 

Additional responsibilities of an ART Operations Associate consist of the following:

·       Report to work as scheduled.

·       Cooperate with supervisors and perform assigned duties.

·       Cooperate with Art Restoration personnel and perform assigned duties.

·       Inspect own work and ensure that it is complete, thorough and meets ART quality standards as well as meets or exceeds customer expectations. Work will then proceed to the quality control phase.

·       Report all injuries immediately. Injured workers requiring more than first aid treatment must immediately be seen by a physician/clinic specified by ART.

·       Attend and participate in all staff meetings as requested.

·       Abide by all rules, regulations and policies contained in the Employee Handbook, Safety Manual and Employment Agreement. This includes active participation in identifying, reporting and correcting situations affecting safety, quality and customer satisfaction.

·       Use and maintain all provided materials, supplies and equipment in accordance with manufacturer’s recommended procedures.

·       Document all job activity using the established systems, processes and procedures. 

·       Keep all job/customer files neat, organized and secure and its contents confidential.

  • ·       Participate in ongoing training programs sponsored by the company and/or affiliated organizations.

We are looking forward to receiving your application. Thank you.

Available shifts and compensation: We have available shifts all days of the week. Compensation is $15.00 - $18.00/hour.

About ART of NYC & Long Island: Our team of experts provides quality and cost-effective “hands-on” service with appropriate turnaround times that claims professionals, contractors, collectors and homeowners require.We are familiar with the insurance industry and understand the need for urgency that is needed for every claim. We provide photographic inventory usually same day or next day, with full estimates within 1-3 business days. Learn more about us at www.art-us.com.


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