Information Technology Network Specialist

1 week ago


Plymouth, United States Swan Lake Resort Full time
Job DescriptionJob Description

Job Summary: Swan Lake Resort is currently seeking a(n) Information Technology/IT candidate to support the staff and guests.

Job Goals: Maintain technology equipment and assist staff in its use.

Job Skills/Requirements/Essential Functions:

  • Configure, maintain, troubleshoot and repair technology equipment such as computers, printers, video displays, data projectors, visual presenters, video conference devices, scanners, cameras, telephones, televisions and other associated peripherals. Wi-Fi and Security Cameras are ran by Ubiquiti Software.
  • Install and configure software applications used by Swan Lake Resort onto company computers.
  • Apply software application upgrades and patches when directed/instructed.
  • Troubleshoot and/or resolve staff issues with technology equipment, network connectivity and software applications. Knowledge of Office 360 a plus.
  • Train and support staff on proper use of technology equipment and software applications.
  • Assist with maintenance of the network servers and infrastructure equipment.
  • Assist with backup procedures.
  • Working directly with guests in a customer service capacity on guest Wi-Fi issues.
  • Maintain and troubleshoot company printers, copiers, etc.
  • Assist users in PC-related issues and training of users for newly introduced software components.
  • Maintain and troubleshoot all company issued cell phones.
  • Maintain company VOIP Phone System. Knowledge of ShoreTel system a plus.
  • Being the IT liaison with third party software companies in use on property

Education &/or Experience:

  • Associates of Applied Science or IT related field preferred.
  • 2+ years of recent and relevant experience in the fields of IT &/or IT Networks
  • Ability to work effectively and productively with minimal supervision
  • Team player willing and able to meet agreed upon goals

Skill Requirements:

  • Must be willing to be on-call during off-duty hours for emergencies.Must be able to develop strategies and steps to achieve organizational goals.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by employees and guests
  • Maintain SSL Certificates


Job Posted by ApplicantPro


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