IT Site Support Specialist

1 week ago

Plymouth, United States Yoh, A Day & Zimmermann Company Full time

Job Title: Level II IT Site Support Specialist

Location: Plymouth, Michigan (on site 5 days a week)

6 month+ contract to perm

Job Description

This role describes an IT generalist position that will partner with IT enterprise teams to provide site level Infrastructure support (MS Office, Desktop, Printer, basic networking etc.) supporting all levels of the business, including Executive level, admin and manufacturing teams.

Essential Duties and Responsibilities:

Supports Incident and Request management submitted through the incident management system per service level objectives.

Supports procurement processes of IT assets, installation, configuration and supporting end user devices like Laptops, Desktops, Workstations and mobile devices.

Working with Enterprise IT teams and/or external vendors to support on-site Infrastructure components (Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment etc.).

Manages and maintains CMDB assets through tools and conduct random physical audit.

Maintains and loads backup tapes per backup policy and direction from Global Data Preservation team and support restoration of data per requests.

Follows Change Management processes and Critical Communication Process during outages and changes.

Actively participates in Local and Regional areas to understand business requirements, team progress, and work on action plans per committed timelines.

Participates in BOS Reporting, Continuous Improvement and exercise deep problem solving (8D) to avoid repeat issues.

White glove support of Executive team and their assistants.

Introduction of new technologies as they pertain to the Executive level team, including but not limited to detailed planning, training and documentation.

Reports issues through service desk tools and follows-up through enterprise team and or vendors for critical and high issues tracking and escalating until closure.

Other duties as required.

Specialized Skills and Knowledge:

Direct experience supporting Executive (C-Suite) level customers

Demonstrated ability to identify root cause of problems and recommend / implement solutions

Experience with Organizational Change Management methodologies.

Highly organized and possess excellent verbal and written communication skills. As duties and priorities change frequently, you must be prepared to multi-task.

Excellent written and verbal communication skills in English.

Excellent knowledge of Windows 10, Office 365 (including Outlook, Microsoft Teams), Beyond Trust Remote Support (Bomgar) and PC and Printer Hardware.

Ability to work with limited Supervision.

Excellent Service Desk process knowledge and good understanding of service level objectives.

Ability to learn quickly and willingness to adapt to changes.

Ability to interface and influence at multiple organizational levels and initiate escalation appropriately.

Excellent relationship building and networking skills and ability to translate technical concepts into nontechnical terms.

Organized and able to function successfully in a team environment.

Nice to have experience with AV support as it pertains to executive boardrooms and meeting rooms.

Minimum Requirements:

Education

Bachelors Degree in Computer Science.

ITIL, Microsoft Certified Desktop Service Technician (MCDST), HP Desktop / Printer preferred.

Physical Demands, Work Environment and Work Experience

Minimum 2 years of Executive level support

Minimum 5 years of experience working in an IT operations / service organization within a complex IT Infrastructure environment providing support on-site and remotely (automotive and / or manufacturing industries is a plus).

Ideal candidate will have some experience supporting manufacturing environment.

Often required to sit and use their hands and fingers, to handle or feel.

Occasionally required to stand, walk, reach with arms and hands, climb or balance and to stoop kneel, crouch or crawl.

Vision abilities required include close vision.

The noise level in the work environment is usually quiet to moderate.

  • IT Site Support Specialist

    1 week ago

    Plymouth, United States Yoh, A Day & Zimmermann Company Full time

    Job Title: Level II IT Site Support Specialist Location: Plymouth, Michigan (on site 5 days a week) 6 month+ contract to perm Job Description This role describes an IT generalist position that will partner with IT enterprise teams to provide site level Infrastructure support (MS Office, Desktop, Printer, basic networking etc.) supporting all levels of the...

  • IT Site Support Specialist

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Plymouth, United States Yoh, A Day & Zimmermann Company Full time

    Job Title: Level II IT Site Support Specialist Location: Plymouth, Michigan (on site 5 days a week) 6 month+ contract to perm Job Description This role describes an IT generalist position that will partner with IT enterprise teams to provide site level Infrastructure support (MS Office, Desktop, Printer, basic networking etc.) supporting all levels of the...

  • IT Site Support Specialist

    Found in: Appcast US C2 - 1 week ago

    Plymouth, United States Yoh, A Day & Zimmermann Company Full time

    Job Title: Level II IT Site Support Specialist Location: Plymouth, Michigan (on site 5 days a week) 6 month+ contract to perm Job Description This role describes an IT generalist position that will partner with IT enterprise teams to provide site level Infrastructure support (MS Office, Desktop, Printer, basic networking etc.) supporting all levels of the...

  • Customer Operations Specialist

    Found in: beBee S US - 2 weeks ago

    Plymouth, United States Integer Holdings Full time

    By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. Customer We focus on our customers' success Innovation We create better solutions Collaboration We create success...

  • Application Specialist

    1 week ago

    Plymouth, United States Verita Telecommunications Corp. Full time

    Application Specialist The Application Specialist is the primary technical resource in IT Services for the administration and day-to-day support of their assigned applications. They configure, enhance, integrate, troubleshoot, and report from the applications. They are a liaison between IT Services and other company departments. Verita Telecommunications is...

  • Application Specialist

    Found in: Appcast US C2 - 1 week ago

    Plymouth, United States Verità Telecommunications Corporation Full time

    Application SpecialistThe Application Specialist is the primary technical resource in IT Services for the administration and day-to-day support of their assigned applications. They configure, enhance, integrate, troubleshoot, and report from the applications. They are a liaison between IT Services and other company departments.Verita Telecommunications is in...

  • Application Specialist

    17 hours ago

    Plymouth, United States Verità Telecommunications Corporation Full time

    Application Specialist The Application Specialist is the primary technical resource in IT Services for the administration and day-to-day support of their assigned applications. They configure, enhance, integrate, troubleshoot, and report from the applications. They are a liaison between IT Services and other company departments. Verita Telecommunications is...

  • Application Specialist

    Found in: Appcast Linkedin GBL C2 - 1 week ago

    Plymouth, United States Verità Telecommunications Corporation Full time

    Application SpecialistThe Application Specialist is the primary technical resource in IT Services for the administration and day-to-day support of their assigned applications. They configure, enhance, integrate, troubleshoot, and report from the applications. They are a liaison between IT Services and other company departments.Verita Telecommunications is in...

  • Application Specialist

    7 days ago

    Plymouth, United States Verita Telecommunications Corp. Full time

    Application SpecialistThe Application Specialist is the primary technical resource in IT Services for the administration and day-to-day support of their assigned applications. They configure, enhance, integrate, troubleshoot, and report from the applications. They are a liaison between IT Services and other company departments.Verita Telecommunications is in...

  • Clinical Research Data Specialist

    Found in: Appcast US C2 - 1 week ago

    Plymouth Meeting, United States ZipHire Full time

    Opportunity to join the Quality Department of one of the fast-growing clinical research companies!Ideal backgrounds would include experience working in healthcare quality, regulatory, or patient data. Clinical research experience is not required but is nice to have. If you are a Clinical Research Coordinator looking to get into Quality, please consider...

  • Clinical Research Data Specialist

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Plymouth Meeting, United States ZipHire Full time

    Opportunity to join the Quality Department of one of the fast-growing clinical research companies!Ideal backgrounds would include experience working in healthcare quality, regulatory, or patient data. Clinical research experience is not required but is nice to have. If you are a Clinical Research Coordinator looking to get into Quality, please consider...

  • Senior Regulatory Affairs Specialist

    6 days ago

    Plymouth, United States Laborie Full time

    We believe that great healthcare is an essential safeguard of human dignity. At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you.We support and empower our employees to grow their careers...

  • Senior Regulatory Affairs Specialist

    Found in: Appcast Linkedin GBL C2 - 6 days ago

    Plymouth, United States Laborie Full time

    We believe that great healthcare is an essential safeguard of human dignity. At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you.We support and empower our employees to grow their careers...

  • Senior Regulatory Affairs Specialist

    Found in: Appcast US C2 - 7 days ago

    Plymouth, United States Laborie Full time

    We believe that great healthcare is an essential safeguard of human dignity. At Laborie, we know the work we do matters – it’s what fuels our motivation and contributes to our success. If you’re ready to make a positive impact in the lives of patients across the globe, we’d like to meet you.We support and empower our employees to grow their careers...

  • Employee Experience Specialist

    Found in: beBee S US - 1 week ago

    Plymouth, United States Daikin Applied Full time

    Make your mark at the world's largest HVAC company! Why You'll Love Working for Daikin: We're a group who operates with a people-centered mindset, believing in the unlimited potential of each employee, with a goal of driving our company to its fullest potential. Our goal is to "Perfect the Air We Share". We do this through cutting edge innovation &...

  • Director of Engineering

    Found in: Appcast US C2 - 2 weeks ago

    Plymouth, United States Qual IT Resources Full time

    The Director of Engineering will manage all activities of the testing laboratory to test electromechanical equipment and components, products, and systems by performing the following duties:Primary Accountabilities and ResponsibilitiesPlans, coordinates, and executes lab strategic roadmap to align with Multi-Generational Product Plan (MGPP) and...

  • Director of Engineering

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Plymouth, United States Qual IT Resources Full time

    The Director of Engineering will manage all activities of the testing laboratory to test electromechanical equipment and components, products, and systems by performing the following duties:Primary Accountabilities and ResponsibilitiesPlans, coordinates, and executes lab strategic roadmap to align with Multi-Generational Product Plan (MGPP) and...

  • Internal Communications Specialist

    Found in: beBee S US - 1 week ago

    Plymouth, United States Daikin Applied Full time

    Make your mark at the world's largest HVAC company! Why You'll Love Working for Daikin: We're a group who operates with a people-centered mindset, believing in the unlimited potential of each employee, with a goal of driving our company to its fullest potential. Our goal is to "Perfect the Air". We do this through cutting edge innovation &...

  • Account Recovery Specialist

    1 week ago

    Plymouth, United States Kohler Credit Union Full time

    Are you interested in starting a career with a solid, community-minded financial institution? Kohler Credit Union is looking to hire an Account Recovery Specialist to help our members meet their financial obligations. If you have excellent communication skills, enjoy a challenge, and want to help others, apply today! ABOUT KOHLER CREDIT UNION We are a $615...

  • Clinical Research Coordinator

    2 weeks ago

    Plymouth Meeting, United States ZipHire Full time

    Opportunity to join the Quality Department of one of the fast-growing clinical research companies!Excellent opportunity for CRCs to get into Quality!Ideal backgrounds would include experience working in healthcare quality, regulatory, or patient data. Clinical research experience is not required but is nice to have. If you are a Clinical Research Coordinator...