Senior Customer Success Engineer

3 months ago

Austin, United States BriteCore Full time
Job DescriptionJob DescriptionSalary:

About BriteCore

BriteCore is a leading cloud-native core insurance software platform for Property & Casualty Insurers. Our software unlocks business growth, delivers greater productivity, and provides an intuitive customer experience to a large and rapidly modernizing industry. With the BriteCore Software Platform, insurers easily administer policies, manage billing and claims, rapidly configure new products, and access detailed reporting and analytics in an all-in-one core system, including agent and policyholder portals.


Trusted by over 90 insurers across North America, BriteCore’s award-winning policy administration solution enables midsize Carriers and MGAs to efficiently manage their insurance operations and effectively compete with the largest insurers. We love great technology and insurance and it shows in every aspect of our solution.


This is a fully remote based role, however candidates must be located in the US, with a preferred location of eastern or central time zones. 


Summary

As part of BriteCore’s Customer Success organization, you will work to ensure the satisfaction of our clients through impactful engagements which drive business value through your expertise in Property & Casualty (P&C) business intelligence analytics, reporting, property and casualty insurance, and/or optimized Core Policy Administration solution configuration.


This position is ideal for someone with a strong customer success engineering background and a passion for transitioning to modern technology. If you're ready to make an impact and thrive in a dynamic environment, we’d like to chat with you.


What you’ll do 

  • Minimize churn / contraction risk of our customers by defining and implementing customer specific initiatives to increase direct written premiums and optimize combined ratios
  • Proactively engage with customers and provide training, reports, analytics, health checks, line configuration, and other consulting deliverables such as feature enhancement specifications 
  • Enable clients to gain actionable insights into their operations via dashboards, reporting, analytics, and data
  • Execute a client-centric strategic approach to develop a trusted advisor relationship with clients by delivering quantifiable value
  • Develop a deep knowledge base in mutual P&C insurance and BriteCore use, configuration, best practices and processes across disciplines of strategy, planning and operations
  • Track progress in quarterly business reviews
  • Perform health checks that review customer configuration and use of the solution to ensure that best practices are in place and that they are optimally utilizing relevant functionality and integrations
  • Up to 30% of domestic overnight travel is required for this role


What you’ll bring

  • Bachelor’s Degree in Computer Science or related field
  • 3+ years of experience in the SaaS space
  • 2+ years of experience working at a B2B SaaS org as a Customer Success Engineer, supporting a complex product
  • 2+ years of experience of experience working at a large top-tier consulting firm
  • Ability to grasp complex business issues quickly, recommend solutions, and turn findings into action
  • Passion for helping customers succeed
  • Excellent verbal and written communication skills
  • Scrappy, comfortable working in a fast-paced startup environment and learning as you go


Bonus points

  • Experience working at a startup company
  • 2+ years of experience working in the P&C space
  • Experience wearing multiple hats, including: supporting presales, implementation and account management


Life at BriteCore

We take pride in our dynamic, diverse team, unified by shared values of community, integrity, grit and impact. We love what we do and the people we do it with, which is why we welcome every individual, provide them with equal opportunity irrespective of their race, color, national origin, religion, age, gender identity, sexual orientation, veteran, disability or any other legally protected rights that one has.


We offer great benefits including: medical, dental, vision, 401K (with company match), disability coverage, unlimited PTO, fully paid parental leave and more. 


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