Automotive service writer

Job Summary:
James Chevrolet is seeking a highly motivated and skilled individual to fill the role of Automotive Service Writer at our dealership in Johnstown, New York. This is a Full Time, salary Technician/Skilled Labor/Contractor position in the fast-paced and ever-evolving auto industry. As the Automotive Service Writer, you will play a crucial role in ensuring excellent customer service and maximizing our dealership's profitability by managing service appointments, communicating with customers, and working closely with our team of technicians.

Compensation & Benefits:
This is a full-time, individual contributor role with a competitive salary range of $40,000 to $70,000 per year, paid biweekly. We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401(k), paid time off, and employee discounts on services and products.

Responsibilities:
• Greet customers in a friendly and professional manner, while effectively listening to and addressing their concerns.
• Schedule service appointments and maintain a busy and efficient service schedule.
• Communicate with customers about service updates, costs, and completion times.
• Provide accurate and detailed repair estimates.
• Consult with technicians to ensure accurate diagnosis and repairs.
• Review and complete work orders, ensuring all necessary information is documented.
• Maintain and update customer and vehicle information to ensure accurate records.
• Build and maintain positive and lasting relationships with customers.
• Monitor and manage the service department's workflow and productivity.
• Maintain a high level of customer satisfaction by addressing any concerns or issues promptly and professionally.
• Continuously learn and stay up-to-date with changes in technology and automotive industry standards.

Requirements:
• High School diploma or equivalent. Associates or Technical degree preferred.
• Proficient computer skills and experience with dealership management software.
• Strong communication and customer service skills.
• Excellent organizational and time-management abilities.
• Knowledge of automotive repairs and maintenance.
• Ability to work in a fast-paced and dynamic environment.
• Valid driver's license and clean driving record.
• Must be able to pass a background check and drug screening.

EEOC Statement:
James Chevrolet provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. James Chevrolet complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.