Customer Service Coordinator

4 weeks ago


Chesterfield, United States McBride Homes Full time
Job DescriptionJob Description

McBride Homes, Missouri's largest homebuilder, located in Chesterfield, MO seeks a Customer Service Coordinator to join our team, delivering world-class service to homeowners, and acting as a conduit between various internal and external teams to achieve this goal.

Duties include communicating and coordinating with homeowners, vendors, and field personnel to ensure warranty issues are properly handled in a timely manner.

This position requires high energy, exceptional customer service skills, significant attention to detail with focus on process and quality assurance, and the ability to multi-task in a fast-paced environment.

At McBride Homes we work hard but also have great company rewards and perks. McBride offers a state-of-the-art office building with an on-site fitness center, competitive compensation including an annual bonus program, outstanding benefits package, 401(k) plan with matching contribution, paid vacation, and many company outings This is an in-office only position.

Salary Range: $45,000 to $55,000 annual

Responsibilities include:

  • Administer builder's warranty
  • Enter and maintain current homeowner information and issue, track, and complete work orders in a large database system
  • Coordinate scheduling or walk throughs between homeowners and building superintendent
  • Issue work orders and coordinate service appointments between homeowner and vendors
  • Track open work orders to ensure vendors complete them as scheduled and to the homeowner's satisfaction
  • Manage list of weekly delinquent work orders to ensure they are completed as soon as possible
  • Prepare and track necessary documents to completion and submit them for review and approval of field personnel
  • Maintain contract filing system
  • Compile data and prepare reports

Requirements include:

  • High School Diploma or equivalent. Preference given to candidates with associate or bachelor's degree
  • Minimum of 2 years Customer Service experience, FreshDesk experience a plus
  • Excellent verbal and written communication skills
  • Demonstrated ability to provide exceptional customer service and maintain professional composure in a wide variety of situations
  • Demonstrated proficiency using Microsoft Office Suite - Outlook, Word, Excel
  • Exceptional organizational skills, attention to detail and commitment to professionalism
  • Demonstrated ability to meet deadlines and manage multiple tasks in a fast-paced work environment
  • Ability to work independently and take initiative
  • Ability to handle confidential and sensitive information in a professional manner
  • The candidate must enjoy working closely with others in a collaborative, office environment.

McBride is an equal opportunity employer



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