Docusign Functional Lead

4 weeks ago

Austin, United States VDart Inc Full time
Job DescriptionJob Description

Title: Docusign Functional Lead / Admin

Location: Austin, TX

Duration: Contract

Job Description:

  • DocuSign Admin for General Platform Support - Provide real-time support during US business hours. Manage GUTS queue & process / assign / escalate user requests, manage use case review, create / share templates and power forms, use bulk send templates, transfer/share envelopes, create signing groups
  • Provide integration assistance, address API related inquiries, enable new accounts in the Connect API Listener App to listen to envelope events and capture document metadata and signed documents

Responsibilities

  • New Account Set Up & Config
  • Create new demo accounts
  • Create new production accounts
  • Configure user groups within accounts
  • Provision appropriate access permissions for users
  • Verify completion of required trainings for user onboarding
  • Establish custody transfer roles

Templates & Forms Set Up

  • Evaluate new use cases (meet with requester to scope use case, provide input on how to best leverage platform features, provide trainings)
  • Create Power Forms
  • Create Templates

Helpdesk / Operational Support

  • Assist with development of training materials.
  • Triage & escalate bugs/technical requests (API / integration related queries). Help troubleshoot system issues
  • Triage feature enhancement requests.
  • Assist with communications for new feature launches (ex: QES, Notary, DocuGen, etc.)

Skill Set Required

  • Experience implementing and managing systems.
  • DocuSign Admin experience highly preferred
  • Ability to collaboratively operate within high-volume, centralized ticketing queue.
  • Strong written and verbal communication skills
  • Business process management & process improvement experience
  • Proactive self-starter that can work independently on tasks.
  • Ability to be flexible in a fast-paced environment
  • Ability to problem solve, investigate and apply independent judgment to troubleshoot.

Skills: Docusign AND Admin AND API AND QES AND Notary AND DocuGen

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