DocuSign Admin

3 weeks ago

Austin, United States Excelon Solutions Full time

Job Title: DocuSign Admin - Functional Lead

Location: Austin, TX

Type: Contract


Job Description:

Responsibilities


New Account Set Up & Config

  • Create new demo accounts.
  • Create new production accounts.
  • Configure user groups within accounts.
  • Provision appropriate access permissions for users.
  • Verify completion of required trainings for user onboarding
  • Establish custody transfer roles.


Templates & Forms Set Up

  • Evaluate new use cases (meet with requester to scope use case, provide input on how to best leverage platform features, provide trainings)
  • Create Power Forms
  • Create Templates


Helpdesk / Operational Support

  • Assist with development of training materials.
  • Triage & escalate bugs/technical requests (API / integration related queries). Help troubleshoot system issues.
  • Triage feature enhancement requests.
  • Assist with communications for new feature launches (ex: QES, Notary, DocuGen, etc.)


Skill Set Required

  • Experience implementing and managing systems.
  • DocuSign Admin experience highly preferred
  • Ability to collaboratively operate within high-volume, centralized ticketing queue.
  • Strong written and verbal communication skills
  • Business process management & process improvement experience
  • Proactive self-starter that can work independently on tasks.
  • Ability to be flexible in a fast-paced environment
  • Ability to problem solve, investigate and apply independent judgment to troubleshoot.

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