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Customer Service Representative

4 weeks ago

Charlottesville, United States Sir Speedy, Charlottesville, VA Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off

Benefits/Perks:
  • Initial and ongoing training
  • Competitive compensation
  • Paid holidays and vacation
  • Indoor and comfortable working environment

Company Overview:
A locally owned and nationally recognized Printing, Signage and Marketing Services company in the Charlottesville, Va market is looking for an experienced Customer Service Representative and Project Estimator.

We have a fast-paced, creative, and flexible work environment that empowers our employees to contribute and work independently with a solid team of experienced professionals.

We work with a dynamic and interesting client base ranging from Museums and Non-Profits to Entrepreneurs Manufacturing, Real Estate, Contractors, and UVA. With the tools and technologies provided, we focus on putting our energy towards creating a remarkably unparalleled experience for each and every customer.

This is where our Customer Service Team comes in

Job Summary:
Our Customer Service Representatives work closely with customers and our sales team, providing support with the goal of increasing sales and customer satisfaction.

Responsibility Overview:
  • Provide service to customers in our office, over the telephone, and by email.
  • Generate project cost estimates for new inquiries and repeat customers
  • Help the customer by identifying their requirements and providing the services and products that best meet their needs.
  • Show expertise by communicating with the customer about our products, services, and capabilities.
  • Ensure that all their requirements are met for their unique projects.

Skills we are looking for:
  • A positive, very detailed oriented people pleaser
  • A willingness to be proactive and take action
  • Excellent communication skills (verbal & written)
  • Strong computer skills
  • Team player that can work with others to deliver a project on time

Skills desired, but not required:
  • Previous experience in project estimating
  • Printing and signage experience
  • Understanding of direct mail and automated marketing
  • Experience with PrintSmith or PrintersPlan or SalesForce software platforms

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