Gaming Attendant

2 weeks ago

Dumfries, United States Colonial Downs Group LLC Full time
Job DescriptionJob Description

The Gaming Attendant is responsible for serving as an ambassador for guests by assuring quality guest service and a favorable gaming experience through payouts and general assistance as it pertains to the gaming floor.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Attend to and address guest needs and inquiries in a timely manner.
  • Witness, approve, perform, and verify gaming jackpots and fills.
  • Monitor gaming activities in assigned area for gaming cheating or unusual activities.
  • Keep work area in a clean and orderly manner.
  • Provide change to guests.
  • Account for change bank funds according to the cash handling policy.
  • Make minor repairs to the gaming machines.
  • Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA policy.
  • Monitor for suspicious transactions as defined by the BSA.
  • Continuously walks the assigned section, remaining alert for problems, servicing all lights, and giving the utmost in customer service to all patrons.
  • All other duties as assigned.

REGULATORY AND COMPLIANCE RESPONSIBILITIES:

In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

  • Attend required training sessions offered by the Company.
  • Obtain and retain required license(s).
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
  • Have knowledge of the Property’s programs to address problem gaming.
  • Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION, TRAINING, AND EXPERIENCE:

  • A high school diploma or GED equivalent
  • One year of guest service experience in a gaming industry is preferred.
  • Ability to obtain a valid Racing License
  • Must be able to clearly communicate both verbally and in writing in English.

Certificates, Licenses, and Registrations: Virginia Racing Commission License

Valid Driver’s License with a minimum of three (3) years driving experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players, and functioning of machines.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

#therose

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