Valet Parking Attendant

2 weeks ago

Dumfries, Virginia, United States Colonial Downs + Rosie's Gaming Emporium Full time

The Valet Attendant provides best in class front door vehicle and luggage service to guests entering and exiting the establishment. Ensures all guests' arrival and departure valet experiences are memorable, unique, and in alignment with standards/expectations - requiring a high level of professionalism, polish, and stewardship. Maintains a positive attitude and public image while making themselves available to offer authentic greetings, cordial farewells, provide information, and guest assistance.

SPECIFIC DUTIES AND RESPONSIBILITIES

  • Greet and welcome guests professionally and warmly.Unload luggage, assist guests with opening and closing vehicle doors.Inspect and document exterior/interior of each vehicle for safety hazards and preexisting damage.
  • Safely park and retrieve vehicles without causing damage to vehicle, person, or property.Conditions include inclement weather germane to desert environments (extreme cold and hot), heavy incline/decline (over 15% grade change), varying surfaces (pavement, dirt, pebble), and entry/exit into confined or elevated spaces within a wide range of vehicle types.
  • Maintain accuracy in guest payment processing, vehicle key inventory, and verify guest receipt matches key/vehicle before handing key to guests.Ensure vehicles are legally parked and maintain a smooth and efficient flow of traffic.
  • Responsible to follow up with guests to ensure their requests or problems have been resolved to their satisfaction.If necessary, document and report all vehicle incidents like damages, accidents, thefts, missing articles, etc.
  • As needed, provide guests with direction, local areas of interest or activity, invitation to return soon.
  • Ability to drive cars of all types and styles (automatic and manual transmission)
  • Must be able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.
  • Must be able to stand/walk 100% of shift.
  • Performs other duties as assigned to support efficient department operations.
REGULATORY AND COMPLIANCE RESPONSIBILITIES:

In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.
  • Attend required training sessions offered by the Company.
  • Obtain and retain required license(s).
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
  • Have knowledge of the Property's programs to address problem gaming.
  • Report any acts of wrongdoing of which the Team Member may have knowledge.
EDUCATION, TRAINING, AND EXPERIENCE:
  • High School Diploma / GED
  • Valid Driver's License; Minimum of six (6) months driving experience with no citations.
  • The ability to lift, push and pull up to 25-50 pounds.
Certificates, Licenses, and Registrations: Virginia Racing Commission License

Valid Driver's License with a minimum of three (3) years driving experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.The employee may also be required to lift, push, and pull up to 25lbs.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players, and functioning of machines.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

#therose

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