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Front Desk Supervisor

4 months ago

Pleasant Hill, United States Hyatt House Pleasant Hill Full time
Job DescriptionJob Description

The Hyatt House Pleasant Hill is hiring a Front Desk Supervisor. The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.

Compensation:

$20.50 - $21.00 hourly

Responsibilities:
  • Assists in the operations of the Front Desk by supervising all Guest Service associates
  • Ensures guest satisfaction by responding to guest requests in a friendly, service-oriented manner, resolving guest complaints, and greeting in-house guests
  • Fills in at the Front Desk during busy periods or when staffing needs dictate
  • Performs other duties as assigned by management
  • Must be able to convey information and ideas clearly
  • Must be able to evaluate and select among alternative courses of action quickly and accurately
  • Must work well in stressful, high pressure situations
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
Qualifications:
  • Ability to work irregular shifts, weekends, holidays and overtime as activity levels demand
  • Prior hotel front desk expeience ideally in a lead or supervisory position
About Company

Retreat to Northern California at Hyatt House Pleasant Hill, a centrally located all-suite hotel in the East Bay. Enjoy free parking, Wi-Fi, pool access, and an omelet bar breakfast, just a ten-minute drive from Heather Farms Park, Walnut Creek, and Concord.