Restaurant Operations Director

2 weeks ago

Saint Paul, United States Chick-fil-A Roseville Full time
Job DescriptionJob Description

Thank you for your interest in a great career opportunity with Chick-fil-A. Here, you are taking the first step towards a very rewarding career. Every job at Chick-fil-A will prepare you to be the best you can be.

Responsibilities:

● Provide vision and leadership for FOH & BOH Operations at each store
● Set strategy for operational systems and processes at each store.
● Develop leaders to support the FOH & BOH Operations at each stores
● Ensure FOH & BOH Operations and Development systems support the overall strategy
of the company
● Set all operational budgets (Labor, Food, Repairs, etc) and work with Senior Directors to
ensure that they are followed and corrected when needed
● Meet 1on1 with Senior Directors to discuss the business and problem solve to improve
results
● Meet with any other leaders throughout the business to provide support,
encouragement, and help to manage any conflict between the team
● Explore and implement new ways to improve operational efficiencies at both stores
● Assist in leading the weekly All-Director Meeting
● Analyze the P&L statement, IPO report, Customer Engagement reports, and all other
relevant reports to make decisions to improve the business
● Daily walkthrough the restaurants ensuring all systems are being followed
● Facilitate the sharing of employees who work at both stores
● Regularly meet with team members and leaders, where necessary, to help facilitate and
improve team
● Work with Senior Directors to create quarterly and annual plans and goals

● Work collaboratively with other Executive Directors, Managing Director, and Operator to
set overall company strategy and ensure all areas of the business are supported and
company goals are met
● Participate in quarterly team building events
● Create clarity in defining job responsibilities and performance scoreboards for all
operational roles
● Culture catalyst to intentionally foster, protect, and grow a healthy and positive culture at
each restaurant
● All other tasks as assigned

Required Competencies

● Thinks strategically and casts vision: able to see and communicate the business goals
with the ability to use forward thinking and planning
● Communicates effectively: communicates clearly and professionally, sets clear
expectations, able to lead crucial conversations with tact and empathy
● Time Management: organization, high capacity, meets deadlines, prioritizes most
important goals, and makes wise decisions
● Adapts and Innovates: copes with stress and change, adjusts quickly to changing
priorities and conditions, generates new approaches to problems
● Identifies Talent & Fit: identities and retains Top Talent, putting them in the right position
to succeed and best impact the business
● Develops People: coaches team in their current roles to improve performance and
prepare them for future roles
● Growth-oriented: Explores new ideas and opportunities to produce results for the CFA
business
● Continuous Improvement Leadership: intentionally and proactively leads the team to
meet our potential in a God-honoring way
● Organizational Builder: skilled in organizational strategy and execution; thinks, builds
and leads like an executive
● Culture Guardian: models Core Values, creates a positive atmosphere, lives out the CFA

Corporate Purpose
● Faithful Steward: invests and multiplies what has been given to them to steward

Requirements/Responsibilities

Key Performance Indicators
● Food Safety Score

● Net Profit
● Sales Growth
● Customer Service Metrics
Leadership Time/Week - 45 Hours/week

Requirements:
● Full-Time, 45+ hours per week, open availability required.
● Candidate has autonomy over their schedule. Five days a week. Two nights until 7pm
recommended.
● Ability to lift 50 pounds
● Ability to be on your feet for extended periods of time

Special Instructions

Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

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