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Seasonal Front Desk Agent

4 months ago

Kalispell, United States My Place Hotel - Kalispell Full time
Job DescriptionJob Description

Are you adept at delivering exceptional customer service and derive satisfaction from engaging with individuals? My Place Hotel in Kalispell is in search of a Seasonal Front Desk Agent to join our team in Kalispell, MT. Within our dynamic hotel environment, you will be the first point of contact for our guests, ensuring a warm reception and a smooth check-in process. Your duties will encompass responding to guest inquiries, handling bookings, and ensuring an unforgettable stay. This temporary summer position offers hourly pay between $16 and $17, providing a thrilling opportunity to work alongside a team dedicated to creating exceptional guest memories. Apply now and become a respected part of our hospitality family

Compensation:

$16 - $18 hourly

Responsibilities:

  • Greet guests upon arrival and provide a warm and friendly check-in experience.
  • Create a positive first impression and ensure guest satisfaction from the start.
  • Manage guest reservations, cancellations, and check-outs efficiently and accurately.
  • Maintain organized booking records and streamline the check-in/check-out process for guests.
  • Answer incoming calls and respond to inquiries, providing accurate information and assistance.
  • Offer excellent customer service and support to guests before, during, and after their stay.
  • Assist with resolving guest concerns and issues promptly and professionally.
  • Ensure guest satisfaction and address any problems effectively to maintain a high level of service.
  • Maintain a clean and organized front desk area, lobby, and guest service areas.
  • Present a welcoming and professional environment for guests and uphold the hotel's standards of cleanliness.
Qualifications:

  • Must possess exceptional customer service abilities to interact effectively with guests.
  • Proficiency in MS Office is required for this position.
  • Flexibility to work varied hours, including weekends and evenings, is essential.
  • Excellent verbal and written communication skills are a must.
  • A valid driver's license and access to a reliable personal vehicle are necessary for this role.
About Company

The My Place Hotel in Kalispell is an extended-stay hotel property that focuses on year-round high occupancy with both off-season extended-stay guests and leisure guests during the peak season. A fun work atmosphere combined with a great group of teammates that do everything they can to ensure each guest has a great experience from check-in to check-out.