Account Manager

1 week ago

Salisbury, United States Agility Fuel Systems LLC Full time
Job DescriptionJob DescriptionHexagon Agility is the leading global provider of highly engineered and cost-effective compressed natural gas, liquid natural gas, propane, and hydrogen fuel systems and Type 4 composite cylinders for medium- and heavy-duty commercial vehicles. Our solutions enable the safe and effective use of natural gas, propane, and hydrogen as a transportation fuel. These clean fuels reduce greenhouse gas and other air emissions and save money for fleet operators and their customers. Hexagon Agility is the most recognized brand for performance, reliability, durability, and safety of our fuel systems as well as our engineering capabilities and superior end-to-end customer service. To learn more about Hexagon Agility, please visit our website at www.HexagonAgility.com

We are currently seeking an Account Manager remote in Salisbury, NC.

Job Summary:

The Account Manager acts as a client advocate working with internal departments to ensure all customer requirements and needs are fully understood and satisfied. In order to succeed with customer advocacy, building strong relationships with key stakeholders within the customer’s organization is critical. Internally the account manager drives actions that will result in an exceptional customer experience therefore the role requires tactfully assertive communication and persistence when representing customer needs. The account manager may also assist with a broad range of tasks including but not limited to: sales, LTA’s, client complaints, data/analytics, invoicing, order processing, and ultimately ensuring timely closure to all open issues.

Duties and Responsibilities:

  • Build relationships as a trusted advisor with key decision makers and stakeholders within the customer’s organization and within Agility
  • Strive for an exceptional customer experience at all levels of B2B interactions
  • Advocate on behalf of the customer, ensure internal stakeholders clearly understand the voice of the customer in all areas of our business.
  • Persistently drive results on behalf of the customer, proactively identify and close issues and communicate status updates to the customer as required
  • Recognize and develop opportunities within the customer’s organization and work together with Agility’s sales teams towards achieving the organization’s growth
  • Anticipate customers’ needs and match them with appropriate solutions
  • Support attainment of sales targets relative to the assigned customer(s)
  • Solve and manage any conflict with the client promptly and efficiently
  • Act as a single point of contact for all matters related to the customer’s portfolio
  • Communicate with external and internal stakeholders the periodic progress of the business organization
  • Track and forecast key account metrics
  • Support data analysis for pricing adjustments and raw materials adjustment contracts, etc.
  • Provide required assistance on issue escalation and severity requests as required by the customer
  • Must be able to travel 25% - 50% of the time

Desired Requirements and Qualifications:

  • Bachelor’s degree in a relevant discipline or equivalent work experience
  • 3+ years of account management or other relevant experience
  • Experience working directly with customers on commercial or technical issues
  • Ability to be creative, strategic, analytical, and think outside the box to solve problems
  • Interpersonal skills with keen ability to build relationships across organizations
  • Must be highly self-motivated

Physical Demand & Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand for long periods of time and use hands to finger, handle, or feel.

The employee is frequently required to stand, walk, reach with hands and arms; stoop, kneel or crouch; talk and hear. The employee must occasionally lift and/or move up to 100 pounds (with assistance). Specific vision abilities required by this job include close vision, and ability to adjust focus.

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