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Senior IT Systems Engineer

3 months ago

Bloomington, United States Integrity Technology Solutions Full time
Job DescriptionJob Description

This position is located in Bloomington, IL. Work is performed in multiple locations including the Integrity office, your home office, and our clients’ sites.

SUMMARY: As a Senior IT Systems Engineer, you will be responsible for providing technical support and expertise to ensure a secure and problem-free technology environment. This role involves diagnosing and resolving complex technical issues, managing system infrastructure, and collaborating with cross-functional teams to optimize system performance and reliability.

ESSENTIAL FUNCTIONS / RESPONSIBILITIES:

Customer Service:

  • Ensure each client interaction is a positive representation of yourself and Integrity.
  • Provide timely and informative updates to clients on service requests.
  • Offer guidance and training to end users to enhance their IT proficiency.

Troubleshooting and Issue Resolution:

  • Provide advanced technical support to end-users and IT teams, resolving complex hardware and software issues promptly and effectively.
  • Investigate and troubleshoot system and hardware problems to identify root causes and implement solutions.
  • Provide technical support to resolve issues related to cloud solutions.
  • Provide both remote and on-site troubleshooting of issues.
  • Work closely with vendors and the client’s technical team to troubleshoot and resolve issues.
  • Collaborate with cross-functional teams to resolve complex technical issues.

Infrastructure Management:

  • Manage, maintain, and optimize servers, networks, and other IT infrastructure components to ensure high availability and performance.
  • Monitor and manage cloud resources to optimize performance.
  • Ensure the security of our clients’ technology and cloud solutions by maintaining security protocols.

System Maintenance and Monitoring:

  • Recommend and implement improvements to enhance system performance, scalability, and cost-efficiency.
  • Monitor system performance and take proactive steps to prevent downtime.

Training and Guidance:

  • Provide guidance and mentorship to support engineers.

Documentation:

  • Develop and document solutions and best practices for problem resolutions.
  • Record timely and accurate time and troubleshooting notes.
  • Maintain accurate records of system configurations, changes, and support interactions.
  • Create and update technical documentation and knowledge base articles.

Other responsibilities:

  • Assist with emergencies as requested.
  • Participate in the on-call rotation (roughly 4-5 weeks per year).
  • Stay up to date with industry trends, emerging technologies, and best practices.
  • Actively participating in Integrity’s Open Book Management program by learning about the financials of the company and the financial impact of decisions.
  • Actively participate in Integrity’s Entrepreneurial Operating System by learning the tools, contributing to the solution of issues, and following our processes.
  • Perform other duties as required and requested.

KEY SKILLS/KNOWLEDGE (COMPETENCIES) REQUIRED:

  • Proficiency in Azure infrastructure, Microsoft 365 and Intune.
  • Experience with Azure AD and conditional access policies.
  • Knowledge of network switches, VLAN’s, and routing.
  • Experience with Windows servers, Active Directory, and Group Policy.
  • Communicate troubleshooting clearly to both technical and non-technical parties.
  • Excellent problem-solving and troubleshooting skills.
  • Ability to prioritize tasks.
  • Maintain confidentiality of information.
  • Utilize excellent written and verbal communication skills, internally and with clients.
  • Maintain composure in a fast-paced environment.
  • Willingness to grow your technical skill set.

EDUCATION / EXPERIENCE:

  • Advanced technical certifications preferred.
  • Bachelor’s degree in Computer Science, Information Technology or related fields preferred

Integrity's benefits include:

  • Medical, vision, and dental insurance
  • Short term and long term disability insurance
  • Life insurance options
  • Paid time off
  • Paid holidays
  • Birthday bonus day off with pay
  • Anniversary bonus day(s) off with pay
  • Paid parental leave
  • Health Savings Account and Flex Spending Account options
  • 401(k) company match
  • Training
  • Paid certifications
  • Employee Assistance Program
  • Paid CPR/AED Certification