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Service & Parts Manager

3 months ago

Islamorada, United States Boaters World Marine Centers Full time
Job DescriptionJob DescriptionDescription:

To create and strengthen relationships with Boater's World Marine Center customers by providing exceptional service and parts management. This role involves delivering a professional and customer-centric experience that builds trust, inspires confidence, promotes repeat business, and fosters profitable transactions.


Key responsibilities include:

Customer Service

  • Maintain a neat and professional appearance.
  • Foster strong relationships with customers by delivering an exceptional customer-centric experience.
  • Assist all customers in need, regardless of department (sales, service, or parts).
  • Maintain a tidy workspace.
  • Provide excellent customer service by promptly answering incoming calls, providing information, and transferring calls as needed.

Service Writing

  • Diagnose marine vehicle problems and services by listening to customer descriptions and conducting inspections.
  • Adhere to all Boater's World rules and state regulations regarding repair order processing.
  • Develop accurate estimates by costing materials, supplies, and labor.
  • Prepare repair orders (RO) by detailing symptoms, problems, and required repairs; obtain approval signatures and enter RO into Lightspeed.
  • Keep service customers informed of work status, including completion and additional work approvals.

Parts Management

  • Assist internal and external customers in locating parts and accessories quickly and accurately.
  • Promote and sell complementary and add-on items to customers.
  • Enter customer information and sales data into the dealership management system.
  • Maintain a clean and organized workspace suitable for public view.
  • Process and submit vendor orders, stock shelves according to the inventory plan.

Departmental Management

  • Schedule and assign jobs to technicians, monitoring progress to ensure timely completion of work.
  • Coordinate with the parts department to secure necessary parts for job completion.
  • Enhance technician efficiency through performance monitoring, coaching, and process improvement.
  • Process warranty claims and enforce company policies and standards.
  • Set and monitor monthly profitability goals, ensuring departmental efficiency and profitability.
Requirements:

  • Proven leadership skills with the ability to maintain good relations with customers, peers, and vendors.
  • Strong knowledge of outboard engines and general boating products and vehicles.
  • Ability to learn and operate new computer systems, adhering to established policies and procedures.
  • At least 3 years of experience as a Parts or Service Manager required.
  • Experience using a Dealership Management System is required; experience with Lightspeed is a plus.
  • Must be highly organized, detail-oriented, and a team player with excellent supervisory skills.

Working Conditions

  • Combination of shop environment with potential physical hazards and office conditions.
  • May be required to work more than 40 hours.

Physical Requirements

  • Ability to sit for extended periods.
  • Lift up to 50 lbs.
  • Routinely kneel, bend, and reach high shelves.

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance