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Interpreter (Spanish/English)

2 months ago

Lincoln, United States Bluestem Health Full time
Job DescriptionJob DescriptionDescription:

The Medical Interpreter serves as part of the health care team, providing interpretation services to all non-English speaking patients to ensure understanding of clinic procedures and Provider treatment/services. The Medical Interpreter provides oral interpretation and written translation for patients and staff in the assigned language(s).

Essential Duties:

  • Schedule appointment for non-English speaking patients with the provider and the on-staff interpreter
  • Interpret medical and dental information for non-English speaking patients during clinic appointments
  • Provides interpretation in person and via telephone.
  • Place confirmation calls to non-English speaking patients
  • Place follow-up calls to non-English speaking patients, as directed by the Provider
  • Translate and update documents, as requested
  • Track number of patients that receive Interpreter services, as requested.
  • Abide by all guidelines listed on the National Council on Interpreting in Health Care (NCIHC) Interpreter Code of Ethics
  • Demonstrates a commitment to service excellence, by effectively collaborating with colleagues, prioritizing requests for service, and providing interpretation and translation services in a timely manner.
  • Answer phone calls in a prompt and professional manner, throughout the work day.
  • Responsible for checking voicemail frequently and returning phone calls in a prompt manner.
  • Responsible for checking and responding to all Email communications from Patients in a prompt manner.
  • Checks and completes all EHR (electronic health record) tasks, daily
  • Responsible for assisting at the front desk(s) with any walk-in patients, patients that may need paperwork completed, and any questions that may arise.
  • Other duties as assigned.
Requirements:

· High School Diploma Required

· Demonstrated fluency in assigned language(s); including speaking, reading, and writing required

· Certified and/or Trained as a Medical Interpreter

· Experience interpreting in the healthcare field preferred

· Ability to maintain high level of confidentiality and adhere to all HIPAA guidelines

· Excellent computer skills required

· Experience with electronic health record preferred

· Highly organized, attentive to detail, quality and accuracy

· Self-starter and able to work with minimal supervision

· High level of customer service skills

· Ability to interrelate with wide variety of people