Casino Host

4 weeks ago

Las Vegas, United States Wynn Las Vegas Full time
Job DescriptionJob DescriptionCompany Description

 

Job Description

The Casino Host position will be responsible for the continuous acquisition of new players to grow property player base and increase revenues along with assuring retention and repeat business through all communication channels to include telemarketing. The Casino Host will constantly strive to exceed guest expectations through gracious and personalized service. The ideal candidate for this position will possess inherent customer service skills, a passion for guest care, and a commitment to proactive service and recovery as necessary. 

Job Responsibilities

  • Work as a part of a team to grow the revenue and income managed by the Casino Marketing teams.
  • Develop one on one relationships with guests and provide exceptional service to cultivate and maintain relationships.
  • Ensure that all guests are dealt with in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate.
  • Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using a Red Card.
  • Supports and assists in promoting new Red Card enrollments.
  • Arrange reservations, transportation and accommodations for guests.
  • Use sound judgment and make decisions in accordance with established comp and expense guidelines.
  • Assist with player development events. 
  • Perform other related duties as required.

Competencies

  • Outstanding customer service and communication skills for telemarketing and greeting guests.
  • Ability to think independently in making real-time decisions to maximize guest service experience.
  • Highly organized, self-motivated and detail oriented.
  • Possess sharply honed interpersonal skills, inspire confidence and exude authenticity with regard to both guest and team interactions.
  • Effective time management skills and ability to perform multiple tasks simultaneously.
  • Technical capacity; proficiency in Microsoft Office, specifically Outlook, Word and Excel are preferred.
  • Must present well-groomed professional appearance at all times.

Supervisory Responsibility

  • This position has no supervisory responsibilities.

Work Environment

  • This job operates in both an office and casino environment.

Position Type/Expected Work Hours

  • This is a full time position. Must be flexible regarding schedule with the ability to work varied days and times.
Qualifications

Education and/or Experience 

  • High school diploma.
  • Additional education or related sales and marketing training preferred.
  • Three (3) years of previous experience in casino, hospitality, telemarketing or other customer service environment.

Language Skills

  • Ability to read, analyze, and interpret documents, such as policy and procedure manuals, instructions, emails and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.

Age, Certifications and Work Cards

  • 21 years of age or above.
  • A valid Nevada Gaming License and Alcohol Awareness Card are required and must be obtained before entering this position.

Other Duties
This job description is not designed to contain an all-inclusive list of duties or responsibilities that are required of the employee for this position. These may change at any time with or without notice.



Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

  • Casino Marketing Host

    3 weeks ago

    Las Vegas, United States Tuscany Suites and Casino Full time

    Job DescriptionJob DescriptionOVERVIEWInteract with and provided exceptional service to new and established guests enhancing their experience. Building loyalty and gaming revenue while developing current player database and recruiting new players through written and verbal communications. Enhance customer relationships by meet and greets on the casino floor,...

  • Executive Casino Host

    4 days ago

    Las Vegas, United States Wynn Las Vegas Full time

    Job DescriptionJob DescriptionJob DescriptionStriving to exceed guest expectations through gracious and personalized superior guest service is the ultimate goal of our Executive Hosts. Responsible for player identification and development.  Creating an unforgettable experience for new customers and with existing players on a consistent basis. Responsible...

  • Casino Marketing Coordinator

    5 days ago

    Las Vegas, United States Golden Nugget Hotels & Casinos Full time

    Overview: Casino Marketing Coordinator It is the responsibility of the Casino Marketing Coordinator to follow and carry out the requests of the Casino Host/Player Development Executive to create a memorable trip for our casino guests. Responsibilities: Process hotel, limo, show, cabana, golf, restaurant, amenity, etc reservations Update and send daily Limo,...

  • Executive Host

    7 days ago

    Las Vegas, United States Wynn Resorts, Limited Full time

    The Domestic Asian Marketing Executive Casino Host position will be responsible for the continuous acquisition of new players to grow property player base and increase revenues along with assuring retention and repeat business through all communicati Marketing, Host, Executive, Domestic, Hotel, Business Services, Casino

  • Executive Host

    7 days ago

    Las Vegas, United States Wynn Resorts Full time

    Company Description Job Description The Domestic Asian Marketing Executive Casino Host position will be responsible for the continuous acquisition of new players to grow property player base and increase revenues along with assuring retention and repeat business through all communication channels to include telemarketing with a focus on Domestic Asian...

  • Executive Host

    1 week ago

    Las Vegas, Nevada, United States Wynn Las Vegas Full time

    Job Description The Domestic Asian Marketing Executive Casino Host position will be responsible for the continuous acquisition of new players to grow property player base and increase revenues along with assuring retention and repeat business through all communication channels to include telemarketing with a focus on Domestic Asian clientele. The Domestic...

  • Executive Host

    2 weeks ago

    Las Vegas, United States William Hill Sportsbook Full time

    WELCOME TO THE EMPIRE! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and iGaming and are industry leaders providing best-in-class service for all our customers. BEHOLD! Caesars Sportsbook, America's leading sports book...

  • Marketing Coordinator

    1 week ago

    Las Vegas, United States Tuscany Suites and Casino Full time

    Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. The Marketing Coordinator will follow the direction of the Marketing Director and...

  • Marketing Coordinator

    17 hours ago

    Las Vegas, United States Tuscany Suites and Casino Full time

    Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. The Marketing Coordinator will follow the direction of the Marketing Director and...

  • Marketing Coordinator

    1 week ago

    Las Vegas, United States Tuscany Suites and Casino Full time

    Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. The Marketing Coordinator will follow the direction of the Marketing Director and...

  • Marketing Coordinator

    4 days ago

    Las Vegas, United States Tuscany Suites and Casino Full time

    Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. The Marketing Coordinator will follow the direction of the Marketing Director and...

  • Host Person Specialty Room

    1 week ago

    Las Vegas, United States Boyd Gaming Corporation Full time

    * Must be 21 or older. * High School Diploma or equivalent required. * Prior Host experience preferred. * Knowledge of point of sale systems preferred. * Must be able to work flexible hours. * Must have excellent customer service and communication skills. * Must be able to obtain/maintain any necessary licenses and/or certifications. Responsible for the...

  • Executive Casino Host

    3 weeks ago

    Las Vegas, Nevada, United States Wynn Las Vegas Full time

    Job Description Striving to exceed guest expectations through gracious and personalized superior guest service is the ultimate goal of our Executive Hosts. Responsible for player identification and development.  Creating an unforgettable experience for new customers and with existing players on a consistent basis.  Responsible for identifying and...

  • Executive Casino Host

    1 week ago

    Las Vegas, United States Station Casinos Full time

    Description : Greet Guests, recognize frequent Guests, and ensures that they have information on how to contact any Host for future needs. Explains promotions, programs, and any current giveaways to all Guests. Explains the benefits and privileges of using a player’s card. Responsible for improving Guest service, developing and implementing new...

  • Marketing Coordinator

    1 week ago

    Las Vegas, United States Tuscany Suites and Casino Full time

    Job DescriptionJob DescriptionLocated just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. The Marketing Coordinator will follow the direction of...

  • Cashier-Marilyn's

    1 week ago

    Las Vegas, United States Tuscany Suites and Casino Full time

    We are looking for Cashiers for Marilyn's Caf who will be interacting with customers and accepting payment from them for services provided. ESSENTIAL DUTIES & RESPONSIBILITIESTake customer orders at the counter. Receive payments and present change to customers. Pack food items, make coffee, and fill beverage cups. Function as the host/hostess of the...

  • Cafe Hollywood Host

    4 weeks ago

    Las Vegas, United States Earl Enterprises Full time

    Job Description Cafe Hollywood, the new restaurant located on the casino floor of Planet Hollywood Resort & Casino, is a celebration all things Hollywood. The restaurant features a fun, hip atmosphere, combining retro and modern designs with an incredible menu, chic wine bar and The Counter filled with fresh pastries, coffee, gelato and the hub for all...

  • Cashier-Marilyn's

    1 month ago

    Las Vegas, United States Tuscany Suites and Casino Full time

    Job DescriptionJob DescriptionWe are looking for  Cashiers for Marilyn’s Café who will be interacting with customers and accepting payment from them for services provided.ESSENTIAL DUTIES & RESPONSIBILITIES Take customer orders at the counter.Receive payments and present change to customers.Pack food items, make coffee, and fill beverage cups.Function...

  • Cafe Hollywood Host

    2 weeks ago

    Las Vegas, United States Earl Enterprises Full time

    Description: Cafe Hollywood, the new restaurant located on the casino floor of Planet Hollywood Resort & Casino, is a celebration all things Hollywood. The restaurant features a fun, hip atmosphere, combining retro and modern designs with an incredible menu, chic wine bar and The Counter filled with fresh pastries, coffee, gelato and the hub for all...

  • Resort Executive Host

    2 weeks ago

    Las Vegas, Nevada, United States Resorts World Las Vegas Full time

    Overview: Summary Statement:   Asian Marketing Resort Executive Host, develops and maintains relationships with targeted gaming/non-gaming resort patrons through personal contact in order to generate incremental revenues. Resort Executive Host will assist with our Asian Marketing clientele and will need to be fluent in multiple languages. The ideal...