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Customer Service
1 month ago
Thank you for your interest in working with us.
We are seeking a Customer Service/Student Service Rep to become an integral part of our team
The hours are 35-40 per week Monday - Friday
Job Requirements:
- Field incoming phone calls on the company's main line
- Monitor, manage, and respond to incoming student emails
- Coordinate school administration services and other educational activities
- Perform general administrative work such as filing and data entry
- Help maintain student records for several classes (class assignments will be split between student service reps)
- Responsible for handling the day to day interactions with our students
- Assists with scheduling state tests for current students and provides check-in services
- Performs data entry updates of basic student information
- Manage customer inquiries in regard to our programs
- Process tuition student payments online and in person
- Update student profiles
- Administers, scores, and reports various tests for individuals
- Work in conjunction with our Admissions Department
- Works with the Director of Education
- Assists instructors with record keeping and tracking
- Keeping immaculate records as per BPSS guidelines
- Other basic office duties
Candidate must have the following qualifications:
- Knowledge and proficiency in MS Office
- Must be a people person
- Must be able to type quickly and error free
- Desire to work hard and succeed
- Good at Math
- Ability to multitask and handle multiple projects simultaneously
- Must be flexible and adapt to change in the work environment
- Detail oriented, strong problem solver and proven ability to find creative solutions to unexpected events/issues
- Customer service experience is a MUST
- Bilingual a plus
- Know how to deal with challenging situations in a professional manner
Personal Qualifications:
- Strong desire to help others achieve their personal goals
- Enthusiastic and optimistic
- Ability to thrive in a fast-paced environment
- Receptive to coaching and critical feedback
- Competitive and compassionate
- Highly motivated with strong work ethic
*** DO NOT EMAIL ANYONE FROM OUR OFFICE - AND DO NOT CALL THE SCHOOL***
COMPANY OVERVIEW
Education Management, Inc. (dba Blue Cliff College) is committed to preparing students to function proficiently in a competitive society in the career of their choice and to create within them an awareness of professional and social responsibility, along with an appreciation of principles of ethical conduct. Blue Cliff College employs a diverse team of individuals dedicated to inspiring students to strive for excellence and to achieve maximum personal potential. We offer an excellent salary and benefits package, as well as a business casual work environment and flexible work schedule because we understand your personal life is as important as your professional life. If you’re dedicated and ready to work for an organization that cares about you, please apply online.
BENEFIT PROGRAM
Featured benefits for full-time team members include:
- Health, dental, and vision insurance
- Life and disability insurance
- Critical illness, accident, and hospital indemnity insurance
- Pet insurance and pet discount program
- 401(k) plan
- Paid time off
Equal Opportunity Employment
Blue Cliff College and Current HR ("organizations") provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.
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