Practice Lead/Supervisor
3 months ago
Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible incentive, bonuses and/or commission dependent on the role. For more information regarding VSP Vision benefits, please click here.
General Summary
With minimum supervision, provide lead support to the practice staff. Coordinate the workflow to ensure day-to-day activities and business performance is maintained. This must be accomplished through development of a positive and productive patient experience and through premier customer service, patient retention, as well as outstanding associate/doctor satisfaction and retention.
Essential Functions
Oversee the work of the practice staff and the daily workflow including patient care and retention through effective accurate scheduling, communication with patients in person and over the phone using professional etiquette and delivery of the highest patient experience
Monitor and oversee team performance to maximize Managed Vision Care relationships; includes overseeing as needed the end-to-end process of patient recalls, patient scheduling, insurance verifications, intake/checkout, and claims processing and collections
Provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations
Coordinate with other departments to facilitate special requests, change in processes, and resolution of workflow/production issues
Ensure all practice processes and performance standards are followed accurately; develop and maintain practice training procedures; train and motivate team on current or revised processes and procedures
Act as point of contact to address patient/customer inquiries and complaints or internal business partner issues; respond to inquiries according to established procedures while meeting business standards of operational excellence and patient/customer satisfaction
Support practice and strategic initiatives by meeting target goals and objectives set by management
Participate and offer input in the hiring and interview process for open positions within the practice
Monitor and maintain patient financial data, records, and files to ensure accurate record keeping, security and confidentiality in house or outside agencies
Ensure location is welcoming, effectively merchandised and presented according to standards
Support the timely implementation of approved Marketing programs and initiatives
Ensure positive and productive workplace relationships with staff and doctors
Work on special projects and perform other related duties assigned or requested
Job Specifications
Typically has the following skills or abilities:
Two to four years of experience in applicable functional area that may include optometry or customer service environment
State licensure or certification by a nationally recognized optician association as an optician is preferred but not required unless dictated by the state.
Excellent verbal communication skills and strong commitment to helping people
Ability to lead, motivate and promote a team environment
Ability to facilitate, train (through practice and role-play), and coach customer-oriented associates/teams
Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business
Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate and doctor relationships
Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up
Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment
Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate/doctor relationships
Ability to empathize with patients and demonstrate concern for patient’s problems
Working Conditions
The working environment is generally favorable, lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
The above information on this description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job grade.
#LI-ONSITE
#LI-VENTURES
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
-
Warehouse Operations Lead
1 week ago
Kyle, Texas, United States ThyssenKrupp Supply Chain SVC Full timeJob SummaryThyssenKrupp Supply Chain SVC is seeking a highly organized and detail-oriented Warehouse Operations Lead to oversee the activities of a work group or cell. The successful candidate will provide on-the-job training as needed, ensure completion of work and customer requirements while complying with all company quality and safety processes, and...
-
Warehouse Operations Lead
2 weeks ago
Kyle, Texas, United States ThyssenKrupp Supply Chain SVC Full timeJob Summary: The Warehouse Operations Lead is responsible for coordinating and monitoring the activities of a work group or cell within the warehouse. This role requires strong leadership skills, attention to detail, and the ability to ensure completion of work and customer requirements while complying with all company quality and safety processes.Key...
-
Warehouse Operations Supervisor
1 week ago
Kyle, Texas, United States thyssenkrupp Full timeJob SummaryAs a key member of our warehouse team, you will be responsible for coordinating and monitoring the activities of a work group or cell. You will provide on-the-job training as needed and ensure the completion of work and customer requirements while adhering to all company quality and safety processes.Key ResponsibilitiesOversee the assignments and...
-
Nurse Supervisor
1 day ago
Kyle, Texas, United States Seton Medical Center Hays Full timeJob Title: RN Registered Nurse SupervisorJoin our team at Seton Medical Center Hays as a RN Registered Nurse Supervisor in the Operating Room Surgical Services department.About the Role:We are seeking a highly skilled and experienced RN Registered Nurse Supervisor to lead our team in the Operating Room Surgical Services department. As a RN Registered Nurse...
-
Nurse Supervisor
1 day ago
Kyle, Texas, United States Seton Medical Center Hays Full timeJob Title: RN Registered Nurse SupervisorJoin Seton Medical Center Hays as a RN Registered Nurse Supervisor and take on a leadership role in our Operating Room Surgical Services team.About the Role:We are seeking a highly skilled and experienced RN Registered Nurse Supervisor to oversee the daily operations of our Operating Room Surgical Services department....
-
Traveling Registered Nurse
2 days ago
Kyle, Texas, United States Lead Health Full timeLead Health Travel Nurse OpportunityWe are seeking a skilled Labor and Delivery Registered Nurse (RN) to join our team at a top-rated healthcare facility in Kyle, Texas. As a Travel Nurse with Lead Health, you will have the opportunity to work in a dynamic and supportive environment, providing high-quality patient care and advancing your career.Key...
-
Nurse Supervisor
4 days ago
Kyle, Texas, United States Seton Medical Center Hays Full timeJob Title: RN Registered Nurse SupervisorJoin Seton Medical Center Hays as a RN Registered Nurse Supervisor and take on a leadership role in our Operating Room Surgical Services team.About the Role:We are seeking a highly skilled and experienced RN Registered Nurse Supervisor to oversee the daily operations of our Operating Room Surgical Services department....
-
RN Supervisor
4 days ago
Kyle, Texas, United States Ascension Full timeJob SummaryWe are seeking a skilled RN Supervisor to join our team at Ascension Seton. As a key member of our healthcare team, you will be responsible for supervising and coordinating unit staffing, providing leadership, and ensuring the implementation of clinical objectives and quality patient care in assigned areas.ResponsibilitiesSupervise and coordinate...
-
Warehouse Operations Lead
3 days ago
Kyle, Texas, United States ThyssenKrupp Supply Chain SVC Full timeJob SummaryThyssenKrupp Supply Chain SVC is seeking a highly organized and detail-oriented Warehouse Operations Lead to oversee the activities of a work group or cell. The successful candidate will provide on-the-job training as needed, ensure completion of work and customer requirements while complying with all company quality and safety processes, and...
-
Market Operations Supervisor
2 days ago
Kyle, Texas, United States Lowe's Full timeJob SummaryWe are seeking a highly skilled and experienced Market Operations Supervisor to join our team at Lowe's. This role will be responsible for leading and supervising a team of Customer Service Associates, managing inventory flow, and ensuring the smooth operation of our warehouse.Key ResponsibilitiesLead and supervise a team of Customer Service...
-
Sales Consultant
1 week ago
Kyle, Texas, United States NewRuf Roofing & Restoration Full time{"title": "Sales Consultant - Project Supervisor", "description": "Unlock Your Potential as a Sales Consultant - Project SupervisorAre you a driven individual looking to advance your career in sales and project management? At NewRuf Roofing & Restoration LLC, we're seeking a customer-oriented problem solver to join our team as a Sales Consultant - Project...
-
Nurse Supervisor
2 hours ago
Kyle, Texas, United States Seton Medical Center Hays Full timeJob SummaryWe are seeking a skilled and experienced Nurse Supervisor to join our team at Seton Medical Center Hays. As a key member of our healthcare team, you will be responsible for supervising and coordinating unit staffing, providing leadership, and ensuring the implementation of clinical objectives and quality patient care in assigned areas.Key...
-
Nurse Supervisor
2 weeks ago
Kyle, Texas, United States Seton Medical Center Hays Full timeJob SummaryWe are seeking a skilled Nurse Supervisor to join our team at Seton Medical Center Hays. As a Nurse Supervisor, you will be responsible for supervising and coordinating unit staffing, providing leadership, and ensuring the implementation of clinical objectives and quality patient care in the Operating Room Surgical Services department.Key...
-
Center Supervisor
5 days ago
Kyle, Texas, United States Biolife Plasma Services Full timeAbout the RoleWe are seeking a highly skilled and motivated Center Supervisor to join our team at BioLife Plasma Services. As a Center Supervisor, you will be responsible for overseeing the general management of employees assigned to the production areas, ensuring the highest quality plasma collection and processing.Key ResponsibilitiesOversee employee...
-
Center Supervisor
7 days ago
Kyle, Texas, United States Biolife Plasma Services Full timeAbout the RoleWe are seeking a highly motivated and organized Center Supervisor to join our team at BioLife Plasma Services. As a Center Supervisor, you will be responsible for overseeing the daily operations of our plasma donation center, ensuring a safe and efficient environment for our donors and staff.Key ResponsibilitiesOversee employee performance and...
-
RN Supervisor
1 week ago
Kyle, Texas, United States Seton Medical Center Hays Full timeAbout the RoleWe are seeking a skilled RN Supervisor to join our team at Seton Medical Center Hays. As a key member of our Operating Room and Surgical Services department, you will be responsible for supervising and coordinating unit staffing, providing leadership, and ensuring the implementation of clinical objectives and quality patient...
-
Loss Prevention Supervisor
3 weeks ago
Kyle, Texas, United States Kohl's Full timeAbout the RoleWe are seeking a highly skilled Loss Prevention Supervisor to join our team at Kohl's. As a key member of our asset protection team, you will play a critical role in improving company profitability by executing programs around external theft deterrence, internal investigations, and operational shortage.Key ResponsibilitiesIdentify external and...
-
RN Supervisor
2 weeks ago
Kyle, Texas, United States Ascension Full timeJob SummaryWe are seeking a highly skilled RN Supervisor to join our team at Ascension Seton. As a RN Supervisor, you will be responsible for supervising and coordinating unit staffing, providing leadership, and ensuring the implementation of clinical objectives and quality patient care in assigned areas.Key ResponsibilitiesAssign, direct, educate, and...
-
RN Supervisor, Medical Services Unit Leader
3 weeks ago
Kyle, Texas, United States Ascension Full timeJob SummaryWe are seeking a highly skilled and experienced RN Supervisor to lead our Medical Services Unit team. As a key member of our leadership team, you will be responsible for supervising and coordinating unit staffing, providing leadership, and ensuring the implementation of clinical objectives and quality patient care in assigned areas.Key...
-
RN Clinical Team Lead, Operating Room
3 weeks ago
Kyle, Texas, United States Ascension Full timeJob SummaryWe are seeking a highly skilled and experienced RN Supervisor to lead our Medical Services Unit team. As a key member of our leadership team, you will be responsible for supervising and coordinating unit staffing, providing leadership, and ensuring the implementation of clinical objectives and quality patient care in assigned areas.Key...