Technology Integration and Support Specialist

Job DescriptionJob DescriptionAbout The Leffell School

The Leffell School is a dynamic, cutting-edge K-12 Jewish independent school serving more than 800 students on two campuses in Westchester County, NY, 30 minutes north of New York City.

About the Technology Integration & Support Specialist Role

The Tech Integration & Support Specialist serves our faculty and staff as the first line of defense on all things technical, including the network, phones, printers and copiers, faculty and student devices, classroom tech, A/V equipment, security and operations systems, ed tech software, and productivity software used by the school students, faculty, and staff.

The Tech Integration & Support Specialist:

• Answers the tech support hotline, works the tech support ticket queue, manages walk-in and scheduled support requests, and monitors alerts, logs, and dashboards to catch potential issues before they become problems
  
  

• Spends substantial quantities of time in classrooms providing hands-on, “elbow support” to teachers as they learn to use new systems and tools and never misses an opportunity to meet a teacher where they are and level up their digital fluency and productivity
  
  

• Collaborates with other members of the technology team to implement strategic projects in the areas of systems administration and automation, software development and data analysis, and new ed tech integrations
  
  

• Obsesses about information management and maintains our asset inventories and technical knowledge base and builds dashboards and other analytical tools
  
  

• Is primarily responsible for A/V setup for school events, occasionally on weekends or after hours.

The Tech Integration & Support Specialist is a “people person” and a master problem-solver, unwilling to let any requestor leave dissatisfied with the resolution of their request, and also unwilling to leave the root cause of the problem unaddressed. The Tech Integration & Support Specialist doesn’t give up on problems and uses all methods of troubleshooting available, and while they occasionally have to implement “quick fixes,” they do not let those fester without also proposing a long-term fix, approaching each service request and strategic project as an opportunity for systemic process improvement.

The Tech Integration & Support Specialist practices continuous improvement by:

• Training faculty & students on the use of school systems and software platforms

• Translating front-line knowledge of IT systems into improvement projects to be implemented in collaboration with the team

• Sharing best practices within the technology department and the school community and engaging in regular professional development that supports school, department, and personal goals

• Maintaining the ticketing system as the source of truth for all support tickets and asset inventory

• Documenting all lessons learned, tips, and tricks on the team knowledge base as they occur

• Engaging in other duties as assigned by the Director of Technology

Qualifications

• Bachelor’s degree or equivalent

• Formal or informal hands-on experience with technical support in a wide variety of settings and systems.

• An insatiable curiosity, obsession with improvement, and desire to learn something new every day.

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