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Phoenix - Outreach Coordinator

2 months ago

Phoenix, United States Lutheran Social Services of the Southwest Full time
Job DescriptionJob Description

General Description: The Outreach Coordinator will work as part of the Fund Development Team and the Refugee & Immigration Services team to advance the mission of Lutheran Social Services of the Southwest (LSS-SW) with donors, volunteers, congregations, and other partners throughout the Phoenix metro area, specifically in the successful integration of refugees and new Americans into the community. Working with management, they will understand the needs of newly arrived refugees, and connect community partners such as houses of worship, businesses, health care providers, community organizations, and volunteers to refugee programming. They will be responsible for public outreach, education, presentations, relationship-building, and communications support for the Phoenix Refugee & Immigration Services department.

The ideal candidate is a natural networker who enjoys making connections between people and building community. A detail-oriented people-person who likes working with volunteers, talking on the phone, has strong public speaking skills and enjoys crafting presentations for a variety of audiences will excel. They should enjoy engaging houses of worship and feel comfortable navigating churches of various sizes, denominations, and cultures.

Weight

Description

50

Community Engagement

· Design a comprehensive community engagement plan that meets department goals, as identified by program management annually, including volunteer engagement, business engagement, fundraising, in-kind, and program expansion

· Refine and deliver topical presentations to inform the community of refugee resettlement (such as Refugee 101, Refugee Simulation, and others as needed)

· Represent LSS-SW Refugee & Immigration Services in the community to meet targeted engagement goals (civic groups, chambers, association, networking)

· Respond to general inquiries and speaking invitations

· Increase community involvement through phone and digital outreach, webinars, small scale events, and other tactics

20

· Church Engagement Create opportunities for church partners to learn about and participate in our refugee work

· Manage portfolio of top churches that engage with LSS-SW. Meet annually with each congregation, and construct tailored engagement plan, that is comprised of presentations, group volunteering, in-kind drives, and financial giving.

· Author content for website, congregational newsletter, and other communications materials that will help congregations spread the word about LSS-SW

· Recruit congregational partners to serve as Refugee Co-sponsors

· Solicit financial gifts from congregations

· Recruit congregational volunteers to serve on "Connectors" team

· Research prospective church partners, and identify venues for making contact with them (conferences, networking group, etc.)

· Represent LSS-SW at congregations through presentations, remarks, and participation in congregational activities

· Nurture relationships with church leaders

20

Communications Support

Support the communications needs of the Refugee & Immigration Department, including:

· Design brochures and flyers needed across department

· Create tools and fact sheets that support community engagement work

· Purchase branded materials for tabling and programmatic events

· Author content for LSS-SW Communications Specialist to share in broader newsletters, social media posts, and donor communication

· In coordination with CEO and Communications Specialist, respond to media inquiries as needed

· Work with program staff to identify success stories, interview and coach spokespeople as needed

· Amplify core messages and branding across Refugee & Immigration department, especially with other outward facing team members

10

Team Collaboration and Other Duties

· Participate in Refugee & Immigration programmatic events and happenings

· Nurture relationships and collaboration with refugee program staff

· Participate in both Fund Development and Refugee & Immigration Services team meetings and information sharing

· Utilize databases, shared folder systems, and reporting requirements

· Participate in Fund Development campaigns and events


Knowledge, Skills, and Abilities:

  • Utilize effective communication and listening skills, among a wide variety of audiences.
  • Ability to understand LSS-SW operations, programs, goals, and initiatives.
  • Ability to work in a team environment and collaborate on projects across the fund development team. (For example, referring volunteers, accepting in-kind donations, and supporting pipeline initiatives)
  • Sensitivity to Lutheran church culture, values, and theology. Willingness to embrace and learn about faith-based identity.
  • Experience in Microsoft Teams environment, including ability to sync files in Microsoft OneDrive, host Microsoft Teams meetings, and create and edit Word, Excel, and PowerPoint files.
  • Experience logging donor contact information, notes, and engagement in a donor database, such as Virtuous. Ability to maintain donor records with minimal assistance.

Other Requirements:

  • Knowledge of fund development discipline, and 5 or more years of experience in fundraising or sales
  • Possess a valid Arizona Driver's license, carry automobile insurance, and good driving record
  • Possess or attain a Fingerprint Clearance card

Work Environment and Conditions

  • Work will be focused in the Phoenix metro area, but may entail local travel throughout Maricopa County, and to Phoenix office
  • Duties can be performed remotely from home office, with frequent community engagements at the LSS office, at local congregations and public places. Will be expected to work from our corporate office about 2-3 days per week, to maintain relationship with colleagues across departments, and assist with shared team duties, such as accepting in-kind donations. Other work can be done remotely, with frequent in-person donor meetings.
  • Required to work frequent evenings and weekends, especially during season of October-April. In such instances, schedule will be flexed to not exceed 40 hours per week.
  • Must be able to sit at desk or in meetings for long periods of time. Work includes a lot of time on telephone and email.

All positions at Lutheran Social Services of the Southwest require a background check.



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