Customer Service Representative
4 months ago
WHY WORK FOR SUMMERS?
Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us
We are also honored to have made the Best Places to Work in Indiana list this year
$$ COMPETITIVE BASE PAY WITH OPPORTUNITIES FOR GROWTH $$
SEARCHING FOR A CUSTOMER SERVICE REPRESENTATIVE WITH AT LEAST 3 YEARS OF CALL CENTER EXPERIENCE & SALES BACKGROUND
The Customer Service Representative is responsible for:
- Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential
- Consistently in-bounding and out-bounding calls. This will include some happy checks with customers and some inside sales.
- Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members' spirit.
- Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.
- Making absolutely sure that a client is notified ahead of time if the technician is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client's
- Assisting is sales of Safety Comfort Agreements. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical, because residential replacement leads are coming from those calls.
- Attending regular CSR training
- Attending regular staff meetings
- Other duties as assigned.
- Be attentive to detail
- Have excellent interpersonal communication skills
- Take responsibility for work
- Solve problems quickly and creatively
- Collaborate with the team on a regular basis
- Assist in decision making and be regularly required to make decisions for scheduling/dispatching
- Take initiative
- Maintain regular attendance
- Be professional in appearance
- Have a positive and team oriented attitude
- Abide by all company policies and procedures
OUR BENEFITS:
- Employee Stock Ownership Plan - YOU OWN STOCK IN SUMMERS
- Paid holidays
- Paid Time Off
- Medical Insurance (FREE OPTION)
- Vision Insurance
- Dental Insurance
- FREE Long Term Disability Plans
- FREE Life Insurance
- Additional Life Insurance Options
- Short Term Disability
- Legal Insurance
- Pet Insurance
- Home/Auto Insurance
- Critical Illness Insurance
- Accident Insurance
- 401(k) With Company Match
- Company Outings
- Annual Colts Game Outing
- Holiday Parties
- Company Truck & Gas Card
- Company Cell Phone (field employees)
- Paid Ongoing Training
- & Much MORE
-
Customer Service Representative
2 weeks ago
Brownsburg, Indiana, United States Crew Carwash Full timeAbout UsCrew Carwash is a leading provider of car wash services, committed to delivering exceptional customer experiences and fostering a positive work environment. We're proud to be a Glassdoor's Best Place to Work Recipient for 2024, and we're looking for talented individuals to join our team.Job SummaryWe're seeking a Customer Service Representative to...
-
Customer Service Representative
2 weeks ago
Brownsburg, Indiana, United States Sportsman's Warehouse Full time{"title": "Customer Service Representative", "content": "About the Role:As a Customer Service Representative at Sportsman's Warehouse, you will be responsible for providing exceptional customer service to our valued customers. This includes greeting customers, answering questions, and resolving any issues that may arise during their shopping experience.Key...
-
Customer Service Representative
5 days ago
Brownsburg, Indiana, United States Crew Carwash Full timeCustomer Service Role at Crew CarwashWe are seeking friendly and enthusiastic individuals to join our team as Customer Service Representatives. As a key member of our crew, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.What We Offer:Organizationally Healthy CultureFlexible SchedulesFREE...
-
Customer Service Representative
3 months ago
Brownsburg, United States Summers Plumbing Heating & Cooling Full timeWHY WORK FOR SUMMERS? Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us! We are also honored to have made the Best Places to Work in Indiana list this year! $$...
-
Bilingual Customer Service Representative
1 month ago
Brownsburg, United States Summers Plumbing Heating & Cooling - Brownsburg Full time $16 - $17Job DescriptionJob DescriptionWHY WORK FOR SUMMERS?Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us!We are also honored to have made the Best Places to Work in...
-
Bilingual Customer Service Representative
3 weeks ago
Brownsburg, United States Summers Plumbing Heating & Cooling Full timeWHY WORK FOR SUMMERS? Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us! We are also honored to have made the Best Places to Work in Indiana list this year! $$...
-
BMV Customer Service Representative
4 months ago
Brownsburg, United States State Of Indiana Full timeWork for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a diverse range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a...
-
Customer Service Representative
1 week ago
Brownsburg, Indiana, United States Crew Carwash Full timeAbout Crew CarwashCrew Carwash is a renowned organization that values its employees and strives to create a healthy and inclusive work environment. We are committed to providing exceptional customer service and opportunities for growth and development.Job SummaryWe are seeking a friendly and enthusiastic Customer Service Team Member to join our team. As a...
-
Customer Service Representative
5 days ago
Brownsburg, Indiana, United States Sportsman's Warehouse Full timeJob Title: Cashier/Customer ServiceWe are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Customer Service Associate at Sportsman's Warehouse.Job Summary:This role is responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
2 weeks ago
Brownsburg, Indiana, United States Crew Carwash Full timeAbout Crew CarwashCrew Carwash is a leading provider of car wash services, committed to delivering exceptional customer experiences and fostering a positive work environment.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Team Member. As a key member of our crew, you will be responsible for...
-
Customer Service Representative
3 weeks ago
Brownsburg, Indiana, United States Sportsman's Warehouse Full timeJob Summary:Sportsman's Warehouse is seeking a highly motivated and customer-focused Cashier and Customer Service Specialist to join our team. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized store environment.Key...
-
Customer Service Representative
2 weeks ago
Brownsburg, Indiana, United States Village Pantry Full timeAbout Village PantryVillage Pantry is a dynamic community hub where customers find more than just snacks and fuel. We're a place that feels like home, where customers find smiling faces, helpful service, and a welcoming atmosphere.Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Customer Service...
-
Bilingual Customer Service Representative
3 weeks ago
Brownsburg, Indiana, United States Summers Plumbing Heating & Cooling Full timeAbout the RoleWe are seeking a highly skilled and bilingual Customer Service Representative to join our team at Summers Plumbing Heating & Cooling. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and promoting our services.Key ResponsibilitiesCustomer Service: Respond to...
-
Customer Service Representative
1 month ago
Brownsburg, United States Dash Dericks - State Farm Agent Full time $45,000 - $75,000Job DescriptionJob DescriptionBenefits:Bonus based on performanceOpportunity for advancementPaid time offSigning bonusTraining & developmentROLE DESCRIPTION:Dash Dericks - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Service...
-
Customer Service Representative
1 month ago
Brownsburg, United States Dash Dericks - State Farm Agent Full timeBenefits: Bonus based on performance Opportunity for advancement Paid time off Signing bonus Training & development ROLE DESCRIPTION:Dash Dericks - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Service...
-
Language-Skilled Customer Care Representative
3 weeks ago
Brownsburg, Indiana, United States Summers Plumbing Heating & Cooling Full timeAbout the RoleWe are seeking a highly skilled and multilingual Customer Service Representative to join our team at Summers Plumbing Heating & Cooling. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and promoting our services.Key ResponsibilitiesCustomer Service: Respond...
-
Brownsburg, Indiana, United States Lowe's Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Warehouse Associate to join our team in a part-time overnight shift position. As a key member of our warehouse team, you will play a critical role in ensuring the efficient receipt, storage, and distribution of merchandise to our stores.Key ResponsibilitiesUnloading and Receiving: Safely...
-
Member Services Representative
3 months ago
Brownsburg, United States Planet Fitness Full timeJob Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service. Handle all front...
-
Customer Relations Representative
1 month ago
Brownsburg, United States Dash Dericks - State Farm Agent Full time $45,000 - $75,000Job DescriptionJob DescriptionBenefits:Bonus based on performanceOpportunity for advancementPaid time offSigning bonusTraining & developmentROLE DESCRIPTION:Dash Dericks - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Customer Relations...
-
Sales Representative
6 days ago
Brownsburg, Indiana, United States WHITTINGHAM Full timeAbout the RoleWHITTINGHAM is expanding its team and seeking highly motivated Sales Representatives to join our team. As a Sales Representative, you will be the bridge between our company and our customers, providing exceptional customer service and building strong relationships.We offer a comprehensive training program that promotes from within, allowing you...