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UX Researcher

3 months ago

New York, United States AnswerLab Full time
Job DescriptionJob DescriptionSalary:

AnswerLab is looking for Short-Term UX Researchers for Full-Time Temporary employment through the end of 2024. Those selected must be able to conduct remote or in-person research in the New York City. 


Who We Are:

AnswerLab is the leading UX Research firm in the US. We help powerful brands such as Amazon, Google, Facebook, and American Express bring a human-centered design process to every product launched. We focus on user experience research to understand what people see, do, think, and feel when using websites, mobile applications, voice interfaces, AR/VR, wearables, and other digital products. Our research studies are tailored to our clients' unique needs to provide clear, actionable recommendations that generate strategic business results.

 

The secret to our success is no secret: It is the people who work here We recruit only the most skilled and client-focused professionals to join our team. All are devoted to being at the forefront of the user experience industry. Our team is made up of smart, down-to-earth people who value collaboration and exploring creative solutions as well as a good dose of humor during our workday. We empower them to do what they do best; lead impactful research studies from planning to analysis for the world’s most innovative brands.


Who You Are:

You are passionate about research: you love to learn new methods, test out new tools and technologies, and think deeply about the human-centered issues we face as researchers. You also see yourself as a partner to stakeholders and clients, bringing them into the research experience and listening deeply to their needs as you conduct studies that address their business questions. You’re proactive, adaptable, and organized: you’re ready to explore creative solutions to challenges as they arise, and you have the time management skills to keep everything moving forward.


Ideal candidates have at least 2 years of hands-on experience leading research studies, with experience partnering with stakeholders or clients during the research process. We are open to candidates from a range of consulting and research backgrounds (e.g., UX research, market research, academia, public health, etc.).


You are comfortable conducting research remotely or in-person in the New York City. 


The qualified candidate will be responsible for:

  • Building trusted relationships with clients, including providing consultative guidance and proactively recommending/implementing solutions to drive the research process forward
  • Leading UX research studies end-to-end, including:
    • Consulting on research methodology or project scope, as appropriate
    • Developing moderator guides
    • Consulting with clients on the development of prototypes for testing
    • Moderating remote and in-person (when safe) user experience research studies or conducting interviews in the field
    • Analyzing the research findings, delivering insights that address the stated research questions
    • Crafting recommendations in alignment with research findings for potential next steps in product development
    • Developing presentations (written deliverables and/or slide decks) to communicate findings and recommendations
    • Collaborating with clients to ensure the report meets their business needs
    • Presenting to client teams
  • Exploring creative solutions to research challenges, such as providing recommendations to improve internal processes or establish best practices with our clients
  • Continuing to develop your research and consultative skills, leveraging these skills to create research experiences that our clients, participants, and colleagues love while delivering impactful results
  • Keeping projects on schedule and within scope and budget
  • Contributing to AnswerLab’s knowledge library: documenting best practices and contributing your expertise to internal initiatives and learning experiences as appropriate.


We understand that outstanding candidates can come from a variety of backgrounds. While specific experience is important, we are ultimately looking for candidates who have the personal characteristics to thrive in a growing client-focused business.


The qualified candidate will have experience in and meet most of the criteria listed below:

  • 2+ years of hands-on experience conducting qualitative research, either in the UX space or a related research field. 
  • Leading consulting engagements with clients/stakeholders -- either in research specifically or with a management consulting firm that uses analytical data to support conclusions
  • Designing and writing discussion guides, screeners, test protocols, and final reports
  • Using online/remote tools for conducting research (e.g., Zoom, WebEx, GoToMeeting, etc.)
  • Conducting presentations with senior-level business managers and executives
  • Demonstrated ability to 1) work independently and drive towards deadlines, 2) produce high-quality deliverables for clients, and 3) think creatively and solve problems
  • Ability to engage with business and research managers in Fortune 500 companies
  • Excellent communication skills and the ability to facilitate discussions
  • Ability to work in a fast-paced deadline-driven environment, manage competing priorities, and be an independent problem-solver
  • Presentation skills, including building slide decks and presenting results and recommendations to clients
  • Undergraduate and/or advanced degree – preferably an educational background in Experimental Psychology, Cognitive Psychology, Human Factors, Human-Computer Interaction, or other related disciplines with a solid foundation in research-based design using qualitative methods


In addition to expertly meeting the requirements outlined above, your success will be measured on our eight Core Values:


AnswerLab's Core Values:

  1. Build trust
  2. Provide amazing service
  3. Support and Encourage Inclusivity
  4. Jump in to help others
  5. Handle change with flexibility
  6. Innovate our products and processes
  7. Explore creative solutions to challenges
  8. Make AnswerLab a great place to work


Physical Requirements:

  • Overtime may be required to meet project deadlines.
  • Sitting for extended periods.
  • Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.


This is a short-term position through the end of 2024.

No staffing/recruiting agencies, please.  

We are interested in every qualified candidate who is eligible to work in the United States, however, we are not able to sponsor visas at this time. 

 

At AnswerLab, our mission is to create experiences people love. This means we strive to make our company a great place to work for people from all walks of life. Hiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.