Receptionist

2 weeks ago


New York, United States Center for Alternative Full time
Job DescriptionJob Description

Job Title: Receptionist

Job Summary:

CASES’ Supervised Release Program annually diverts over 5,000 people otherwise facing pretrial detention at Rikers Island to community-based supervision and support services. About 88% of SRP participants identify as Black and Latinx. The program serves individuals of all gender identities and sexual orientations. While many SRP participants experience significant behavioral health and other service needs, they have not been found guilty of a crime and have limited obligation to engage in program services. This context requires SRP community staff to expertly deliver culturally competent and trauma-informed approaches to help participants tap into their intrinsic motivation as they recognize and leverage their strengths and skills, typically including remarkable resilience. Community staff—including through mobile outreach in participants’ community settings—help participants fulfill SRP court-mandated supervision. SRP community staff seek to leverage the pretrial supervision period—typically lasting about 5-6 months—to help participants identify their goals and access services to support meaningful life improvements while fulfilling all court requirements and avoiding detention and incarceration.



Salary: The salary for this position is $42,000 per year.


Shift Hours: This position is full-time Monday - Friday 9am-5pm.


Location Address: 4 W 125th Street New York, NY 10027.


Working environment: In-office



What you will be doing: 


  • Greet clients and all visitors to the program and ascertain purpose of visit.
  • Answer and screens incoming calls in a professional manner while providing assistance and obtaining accurate information.
  •  Monitor the waiting room to ensure the health and safety of clients and staff is maintained. 
  • Provide administrative and clerical support to staff as instructed by Program Associate
  • Open, sort and distribute mail.
  • Provide triage support and direct assistance to program participants as needed.
  • May perform data entry for Court Programs into the database as needed, ensuring accuracy, as instructed by the Program Associate.
  •  Create organizational spreadsheet, charts, or other documents to help ensure efficient coverage across programs.
  • Provide culturally competence services in accordance with CASES policies and procedures.

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