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Slot Supervisor

3 months ago

Rochester, United States Lucky Eagle Casino Full time
Job DescriptionJob Description

Management reserves the right to change the essential duties of this position description from time to time as necessary

POSITION OVERVIEW:

This position is responsible for managing the daily activities of the Slot Attendants in an effort to obtain this goal by ensuring all Lucky Eagle Casino & Hotel guests are provided with fast, friendly and knowledgeable service at all times.

This position ensures the confidentiality, security and accuracy of guest’s and team member’s records, and promotes positive guest and team member relations. Strong written and verbal communication skills are required and outstanding guest service to fellow team members, guests, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.

SUPERVISORY RESPONSIBILITY:

This position directly supervises Slot Attendants and Slot Technicians I, II, & III.

ESSENTIAL FUNCTIONS:

The essential function of the Slot Supervisor includes but is not limited to:

  • Ensures the Casino floor is clean and well maintained. Alerts the Management team of any areas of concern.

  • Prepares the required daily reports/summaries and forwards the necessary documents to the appropriate departments.

  • Investigates guest’s complaints and completes customer dispute resolutions.

  • Ensures that the highest possible standards of guest service and team member relations are maintained and carried out in a fair, timely, and equitable manner.

  • Promotes teamwork and cooperation with all departments for the benefit and service of casino guests.

  • Provides recognition and positive reinforcement to Host/Slot Techs for going above and beyond their job duties.

  • Promotes Lucky Eagle Casino & Hotel programs and benefits to all team members.

  • Completes and presents introductory, annual and quarterly Host/Slot tech evaluations.

  • Is responsible for the mentoring, teaching and training of the Slot Hosts.

  • Counsels Host/Slot Technicians and administers minor disciplinary actions as needed.

  • Maintains proper Host coverage on the gaming floor.

  • Visually observes and participates in all jackpot payouts in accordance with the Department Jackpot Policy and Procedures.

  • Possess knowledge of State and Federal gaming laws, and adheres to all regulatory, Tribal, Casino and department rules, regulations, policies and procedures.