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Customer Service Representative I

4 months ago

Carson, United States Customs Goods LLC Full time
Job DescriptionJob DescriptionSummary/Objective: 

We are currently seeking a full-time Customer Service Representative for our Los Angeles, CA facility. The ideal candidate will support our Bonded Warehousing operations by providing value-added customer service. Experience with a Bonded Warehouse, FTZ, CES, or Customs Broker is desirable. The representative will ensure that customer instructions and inquiries are fulfilled according to customer specifications and are in compliance with established CBP procedures.

Essential Functions:
 
 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Responsible for supporting the operation, including, but not limited to, the following activities: 

  • Must respond to all inquiries from customers in a courteous and effective manner
  • Understand customs procedures for the Bonded Warehouse and ensure that documents received for import, storage, and export customs purposes are compliant and correct.
  •  Submits required documents to Customs.
  • Compares identifying information and counts, weights or measurements of items for incoming and outgoing shipments to verify information against bills of lading, picking tickets, invoices, orders, or other documents and records.
  • Processes Dock Receipts for incoming shipments, records exceptions and communicates this information to the customer.
  • Answers Customer queries regarding inventories and availability of freight.
  • Maintains inventories in the WMS system and Bonded Ledger.
  • Coordinates shipping method upon customer's request.
  • Provide customer service to drivers for merchandise pickup and delivery.
  • Process receiving and shipping documentation.
  • Responsible for data entry by way of Excel spreadsheet with utmost accuracy.
  • Invoices customers for services rendered.
  • Performing additional duties where needed.

Work Environment:

  • While performing the duties of this job, the employee will work in the office for most of the day, occasionally walking to the warehouse/ Yard environment. The employee is occasionally exposed to fumes or airborne particles. The employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level is usually low in the office and moderate outside of the office.

Physical Demands:

  • Prolonged periods were sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at a time.
  • Occasional bending, reaching overhead.

Core Behaviors:

Demonstrate to comply with Quik Pick Express’ Core Behavior:

  • Servant Leadership
  • Passion for Excellence
  • Integrity
  • Resilient
  • Intense Safety Focus
  • Trust

Required Education and Experience

  • High school diploma or GED and over two years’ related experience.
  • Experience in trucking environment is preferred.
  • Knowledge of Transportation Management Systems (TMS) preferably Trinium. 
  • Knowledge of Microsoft Office/Outlook/ Excel.
  • Have excellent oral and written communication skills
  • Excellent data entry skills. Ability to pay close attention to detail for typing, filing, sorting, and proofing.
  • Must be able to be professional at all time and flexible with changing situations.
  • Must be able to communicate effectively orally and in writing
  • Upholds organizational values

AAP/EEO Statement: Quik Pick Express, LLC is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. 

This commitment extends to all aspects of Quik Pick Express’ employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

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