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IT Service Dispatch Coordinator

5 months ago

Savannah, United States Courser Full time
Job DescriptionJob DescriptionWho we are
Infinity, Inc. is a leading Managed Services Provider (MSP) located in Savannah, GA with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.

IT Service Desk Dispatch Coordinator
We are looking to fill this role in Savannah, GA as an addition to our Services Team.

Your day to day
  • Serve as the first point of contact to the client for service requests
  • Triage incoming service tickets and phone calls
  • Ability to assess technical issues and appropriately define impact and level of urgency
  • Manage pending service requests to ensure customer satisfaction
  • Escalate, schedule, and dispatch service tickets according to priority of requests
  • Thoroughly document tickets on a real-time basis
  • Consistently exceed defined Service Level Agreements
  • Ensure Ticketing Quality Assurance through proper ticket documentation and agreement selection
  • Document internal processes and procedures related to duties and responsibilities

Your experience
  • Strong attention to Detail
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Ability to multi-task, adapt to changes quickly, and respond with a high sense of urgency
  • Basic technical diagnostic skills and operating system knowledge
  • Understanding of technical support tools and techniques used to provide IT services
  • Strong verbal and written communications skills
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast-moving environment
  • 1-2 years of field dispatching experience required
  • Experience handling high volume service requests

What we do for you
At Infinity, Inc. we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.

Benefit Highlights
  • Competitive benefits package, including medical, dental, vision, and life insurance
  • 401k match
  • Unlimited Approved PTO after one year (2 weeks your first year)
  • 10 Holidays including your Birthday and a Floating Holiday
  • Gym reimbursement
  • Amazon Prime reimbursement
  • 40 Hours for Volunteer Time
  • Paid Maternity and Paternity leave
  • Paid certifications
  • Learning and development programs

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